Intermediate QA Analyst

Hello 👋

We are seeking a skilled and motivated Intermediate QA Analyst to join our Quality Assurance team. In this role, you will primarily focus on embodying the user, designing and executing manual smoke and usability tests, as well as automating end-to-end, API and regression tests. You will play a crucial role in ensuring the quality and reliability of our software products, contributing to the overall success of our development process.

If you love solving tech problems, enjoy working with all types of customers from around the world (startups to corporations), and love variety, this job has it all.

You will closely work with the Plugins team, collaborating with the Development Lead, who leads development for the plugins and brings deep technical expertise and mentorship to the team. You'll also interact regularly with a developers based in India, and a product owner and developer based in New Zealand, ensuring a global, diverse collaboration environment. It's rewarding to work with this team as they are passionate about improving the core Matomo product through plugins, allowing users to unlock more functionality and tailor the product to their needs.

Your role will focus on triaging bugs from community feedback, working on end-to-end automation using Playwright, and contributing to performance testing efforts. This will give you hands-on experience with key technical challenges while directly impacting the quality of plugins used by millions of users worldwide.

Key Responsibilities 🚀

- Triage and Issue Assessment: Participate actively in the triage process, providing a timely assessment of the issues reported by both the community and internal teams. Evaluate the severity, reproducibility, and reach of each issue to determine priority for resolution

-  Manual Testing: Develop test plans for smoke, usability, and regression testing. Execute tests, document results, and collaborate with developers to address and verify fixes. Reproduce community-reported issues and update users.

-  Automation Testing: Design and maintain automated test scripts for regression testing. Execute automated tests, including API testing, and integrate tests into CI/CD pipelines. Resolve flaky tests.

- Test Strategy & Improvements: Contribute to testing frameworks and best practices, participate in test planning, and identify QA process improvements.

- Reporting & Communication: Generate test reports, communicate progress, and collaborate with cross-functional teams to align on testing objectives.

- Collaborate: Work effectively with cross-functional teams, including developers, product owners, and designers, to ensure alignment on testing objectives and outcomes.

Minimum qualifications 🤓

- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).

- 5+ years of experience in quality assurance and software testing, including test automation.

- Strong proficiency in designing and executing manual smoke tests and usability tests.

- Experience in creating and maintaining automated test scripts using JavaScript-based testing frameworks (e.g., Playwright, Jest, Mocha, Jasmine, Cypress.io, CodeceptJS).

- Familiarity with continuous integration and continuous deployment (CI/CD) pipelines and their integration with automated tests.

- Solid understanding of software development lifecycles and testing methodologies.

- Excellent problem-solving skills with a keen attention to detail.

- Effective communication skills and ability to collaborate with cross-functional teams.

- Experience with version control systems (e.g., Git).

About InnoCraft and Matomo 📊

At InnoCraft, we offer analytics products and SaaS to enable our users to grow their business. We believe in openness, privacy and 100% data ownership. Our mission is to liberate analytics, and we are passionate about measuring for success. That’s why we created Matomo Analytics, the leading open-source analytics platform used on more than 1 million websites and apps in over 150 countries, available in more than 50 languages. The Matomo platform collects, stores and processes a lot of information: billions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

Our community is worldwide with a strong core in New Zealand, Europe and Canada!

At Matomo we are committed to:

- Innovative Work Culture: Matomo fosters a culture of innovation and continuous learning, encouraging employees to explore new ideas and technologies to stay ahead in the analytics industry.

- Global Team: Matomo's diverse and inclusive team spans across the globe, offering a rich, multicultural work environment and the opportunity to collaborate with talented professionals from different backgrounds.

- Flexible Work Environment: With a strong emphasis on work-life balance, Matomo provides flexible working hours and remote work options, allowing employees to achieve a healthy balance between their personal and professional lives.

About you ✨

- Attention to detail - You excel at catching the finer points, ensuring that nothing falls through the cracks and that the quality of the product is consistently high.

- Strong customer focus - You prioritize understanding the user's perspective, aiming to deliver value and improve the overall user experience.

- Decision making - You thrive on making difficult decisions, and know how to weigh up many factors to make decisions with the bigger picture in mind.

- Proactivity - You don't wait for instructions. You realise the importance of speed and the cost of waiting. You're able to prioritise effectively and problem solve quickly.

- Transparency - You are clear and honest about what you are capable of achieving, and clearly communicate when there are blockers in your way.

- Communication - You're an exceptional communicator with both spoken and written English.

- Curiosity - You are endlessly curious about the problems we are solving for our customers, and strive to understand them deeply before jumping to conclusions.

Don't tick all the boxes? We still encourage you to apply as we are looking for individuals to grow with the team, and promote a diverse, inclusive and empowering culture at Matomo.

Benefits 💪

- Remote work (save many hours on commute, and save money)

- Co-working space paid for and/or work from home

- All home office equipment paid for (laptop, desk, chair, standing desk, lights, etc.)

- Flexible hours

- 25 days of paid holidays per year plus your national public holidays

- Sick leave

- Health Insurance: Your Well-being, Our Priority

- A huge “playground” to grow your skill set

- Volunteering Day: Empower Your Impact

- Bereavement Leave for Pets: Compassion Beyond Boundaries

- Training Opportunities

- Mental Health Support Services

- Opportunity to have an immediate impact on a product that is used by more than 1 million websites and almost 2% of the whole Internet

- Opportunity to work in a customer obsessed business, dedicated to building high-quality software with a strong mission of helping people grow their web projects while keeping full control of their data

Location 🌎

- 100% Remote work position

- Must be Located in New Zealand

How you’ll work remotely

This is a fully remote position with flexibility in working hours. However, to ensure smooth collaboration with the team, you will be expected to overlap a minimum of four hours with New Zealand Time (NZT) each day. Additionally, you will need to attend key sprint meetings, particularly on Tuesdays from 2:00 PM to 4:00 PM NZT, to stay aligned with the team's progress and objectives. Matomo values work-life balance and offers flexibility around these core hours, allowing you to tailor the rest of your work schedule to fit your personal and professional needs.

Diversity and Inclusion 🤗

InnoCraft celebrates the things that make you, you! We are an inclusive employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status or disability. We actively seek diversity in our workplace and embrace individuals with unique backgrounds, perspectives, and abilities!

Come join our growing team that’s helping ensure a safer, more privacy-focused web/internet!

#LI-Remote