Intermediate IT Support Engineer

We're looking for an Intermediate IT Support Engineer to join the Plexure team and become part of a global, growing SaaS company at an exciting point in our growth journey. If you're a Junior ready to take a step up, this role could be for you!
You'll be based in our Auckland CBD office & will have 1 day WFH each week after the initial onboarding period. You will also enjoy lots of lovely benefits (more on that below).  
Who are we?

• Plexure redefines the customer experience and drives results through personalized mobile marketing and next-generation loyalty programs for household names such as McDonald's.
• Our industry-leading customer engagement data platform has over 300 million users in 60+ countries around the globe.
  

What will you do?

• Join a friendly and collaborative team of experienced IT Engineers who are here to support your growth. You’ll receive ongoing training and mentorship to help build your skills and expertise.
• You’ll respond to tickets related to incidents and service requests involving Plexure’s internal IT systems (we operate in a Windows environment).
• On a daily basis, you’ll work with internal stakeholders across the business to provide support on a wide range of topics, including:
• Hardware and software maintenance.
• Troubleshooting Windows and Mac devices.
• Managing access and permissions.
• Onboarding and offboarding employees.
• You’ll also contribute to:
• Low-level incident response for security
• Maintaining security policies, processes, and user documentation
• Providing cloud infrastructure support
  

What will you bring to the party? 

• 1+ years of experience in a similar role providing L1 - L2 support. 
• Troubleshooting experience across networks, hardware and software in the Microsoft suite. 
• Working knowledge of Entra ID and a basic understanding of endpoint security (including concepts like MFA).
• Excellent communication skills, a collaborative mindset, and a curiosity to learn and ask questions.
• Bonus points if you're familiar with any of the below: 
• Microsoft Intune.
  
• MDM solutions.
  
• Scripting.

What's in it for you?

• This is a great opportunity for a Junior Support Engineer to expand their skillset in a supportive environment. 
• Gain exposure to multiple domains - internal IT support, security, compliance, and cloud infrastructure.
• Ongoing career development - Receive ongoing coaching to support your learning and a $2,000 yearly training budget to use towards upskilling yourself!
• Paid wellness days! You'll get 4 each year + a paid day off in the month of your birthday.
• Work from home allowance - we'll give you a one off payment of $ 1,000 to help you get set up at home. Plus, you'll have access to staff discounts at PB Tech to help your dollars go further.
• Fully paid health insurance for yourself and discounts for family members (Southern Cross - Wellbeing 2).
• We've got you covered with life insurance and illness or injury income protection too.
• New hospitality benefits - grab a free lunch or dinner in one of Sky City's restaurants (twice a year!) + you'll have a monthly credit at TANK.
• Summer hours! If there's nothing pressing left to do on a Friday arvo, finish up at 1:00pm (December - February).
• Free Udemy subscription– choose from more than 200,000 available courses online!
• Mental wellbeing support such as EAP services through Workplace Options.
• We arrange a company-wide volunteering day once a year (paid of course). 
• A brand new office and an active social club that organizes events each month.

Why do our employees love working for Plexure:

• "I collaborate with a lot of teams across the business and have gained a lot of exposure to different areas."
  
• "We use state of the art cutting edge technology. It is great to work with different technologies."
• "You get appreciation for the work you do. I receive recognition from my leadership, peers and clients. I feel valued."
  
• "We are a very diverse team - we have people from all over the world! We work hard but also like to have fun."