The Intelligent Solutions Product Strategy team defines adoption strategy for cutting-edge business transformation technologies across JPMorganChase, spanning three domains: Business Process & Decision Management, Intelligent Automation, and Workflow Automation. We are driving the firm's evolution from rules-based automation to AI-enhanced capabilities that automate complex business processes and decisions. In this role, you'll operate at the intersection of strategy, technology, and change management—partnering with executive stakeholders, business transformation leaders, and technology product owners to evaluate emerging capabilities, design adoption frameworks, and accelerate value realization. If you're energized by the opportunity to shape how a global institution harnesses automation and AI to transform its business operations, this is your platform to drive impact.
As an Intelligent Solutions Product Strategy Associate within the Chief Administrative Office (CAO), you will define and drive the enterprise-wide strategy and adoption of business transformation technologies within and across the three domains of Intelligent Automation, Business Process & Decision Management, and Workflow Automation. Your work will span evaluating next-generation AI-enabled capabilities including agentic automation, coordinating proof-of-concept initiatives with internal and external technology partners, define the learning and enablement plan to optimize adoption, and developing executive communications that articulate strategic value and present a cohesive firmwide strategy. This role offers exposure to 10+ platforms (vendor and internally developed), collaboration with senior business leaders across all LOBs and Corporate Functions, and the opportunity to influence how the firm deploys AI-driven solutions.
Job Responsibilities
Develop a deep understanding of business transformation technologies spanning process insights (mining, modeling), intelligent automation (robotics, document processing, data transformation, data visualization / business intelligence), and workflow orchestration, and their applications to financial services operations, controls, and customer experience
Design and execute strategic initiatives to accelerate adoption of business transformation technologies across multiple business lines, including proof-of-concept evaluations of emerging AI capabilities such as agentic automation and AI-enhanced development tools
Produce executive-level communications including strategic presentations, product updates, and thought leadership content that articulate business value and drive senior stakeholder engagement
Coordinate cross-functional alignment with internal technology product teams and external vendors to evaluate platform roadmaps, influence feature prioritization, and integrate new capabilities into the firm's technology stack
Lead firmwide learning and enablement programs including executive conferences, practitioner forums, certification pathways, and hands-on training to build organizational capability across business transformation technologies and AI
Required Qualifications, Capabilities, and Skills
3+ years of experience with a top-tier management consulting firm (MBB or Big 4), financial services transformation, or technology-enabled change management with demonstrated ability to drive large-scale adoption programs
Strategic thinking and problem-solving skills with ability to synthesize complex information, identify high-impact opportunities, and design scalable solutions across diverse stakeholder groups
Exceptional project and program management capabilities including experience coordinating multi-workstream initiatives, managing executive stakeholder relationships, and driving outcomes in matrixed organizations
Advanced analytical skills to be able to gather, model, and analyze data to test hypotheses, identifying trends and key insights
Executive-level written and verbal communication skills with proven ability to craft compelling narratives, produce high-quality presentations, and engage C-suite audiences on technology strategy
Intellectual curiosity and technical acuity with ability to rapidly learn emerging technologies (AI, automation, low-code platforms) and translate technical concepts into business value propositions
Entrepreneurial mindset with ability to operate in ambiguity, design new frameworks and processes, and drive innovation in a dynamic, fast-paced environment
Preferred Qualifications, Capabilities, and Skills
Experience with business transformation platforms (e.g., Tableau, Alteryx, UiPath, MSFT PowerPlatform, Pega, Signavio, Databricks, ThoughtSpot) or AI/ML technologies in an enterprise context
Knowledge of process improvement methodologies (Lean, Six Sigma, business process management) or governance frameworks (risk, controls, compliance)
Familiarity with AI concepts including generative AI, agentic systems, intelligent document processing, or natural language processing
Financial services background is preferred, but not mandatory
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of experience with a top-tier management consulting firm, financial services transformation, or technology-enabled change management
- Experience driving large-scale adoption programs
- Strategic thinking and problem-solving skills, including synthesizing complex information and designing scalable solutions
- Project and program management experience coordinating multi-workstream initiatives and executive stakeholders
- Advanced analytical skills, including gathering, modeling, and analyzing data
- Executive-level written and verbal communication skills, including presentation and C-suite engagement
- Technical acuity and ability to learn emerging AI, automation, and low-code technologies
- Ability to design frameworks and processes and drive innovation in ambiguous environments
- Experience with business transformation platforms such as Tableau, Alteryx, UiPath, Microsoft Power Platform, Pega, Signavio, Databricks, or ThoughtSpot
- Knowledge of Lean, Six Sigma, business process management, or governance frameworks
- Familiarity with generative AI, agentic systems, intelligent document processing, or natural language processing
- Financial services background
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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