IT Voice is a leading provider of Technology solutions, specializing in Managed IT, Cloud, Security, Managed Network, and VoIP services. Our team is dedicated to delivering World Class Technology with Hometown Service, guided by our core values: Focus on others, own it, work smart, and do the right thing.
We’re looking for a highly skilled Integrations Engineer — a technical “Swiss Army knife” who bridges the gap between support engineering and solution design. This role sits between Tier 3 and Tier 4, blending deep technical expertise with customer interaction and system integration responsibilities.
Job Description
The Integrations Engineer is responsible for designing, implementing, and supporting complex integrations between IT Voice systems and client environments. This role supports both internal initiatives and customer-facing projects — ensuring seamless operation, scalability, and automation across tools, platforms, and managed services.
You’ll work closely with clients, engineers, and vendors to architect integrations that connect cloud, network, and endpoint management systems while maintaining performance, security, and reliability.
Primary Responsibilities
- System Integration & Automation
- Design, develop, and implement integrations across platforms such as RMM, PSA, and cloud systems.
- Build and maintain scripts, automations, and connectors to streamline processes and enhance service delivery.
- Collaborate with clients and internal teams to map business needs to technical solutions.
- Customer-Facing Engineering
- Serve as the technical point of contact during integration projects and onboarding initiatives.
- Provide advanced remote support for integration issues, ensuring minimal disruption to customer environments.
- Communicate complex technical solutions in a clear and client-friendly manner.
- Tooling and Platform Expertise
- Lead optimization and maintenance of VSA, RMM tools, and related monitoring platforms.
- Support ConnectWise integrations, ticketing workflows, and API connections between IT systems.
- Evaluate and implement new tools and processes to increase automation and efficiency.
- Project Leadership
- Collaborate with engineering and project management teams to scope, plan, and execute integration projects.
- Document and standardize integration workflows and technical procedures.
- Ensure all projects align with security, compliance, and performance standards.
- Escalation Support
- Act as an escalation point for complex technical issues that span multiple systems or vendors.
- Support Tier 3 and Tier 4 engineers with automation and system-level troubleshooting.
Key Skills and Competencies
- Expertise with VSA and RMM Tools (e.g., Kaseya, ConnectWise Automate, N-central, NinjaOne).
- Strong understanding of scripting languages (PowerShell, Python, or Bash).
- Experience with API integrations, automation frameworks, and system interoperability.
- Knowledge of networking, cloud infrastructure (Azure, O365), and security best practices.
- Excellent customer communication and documentation skills.
- Strong analytical mindset and ability to think creatively about problem-solving.
- Team-oriented with a self-driven, ownership-focused work style.
Qualifications and Experience
- 6–8 years of experience in IT support, systems integration, or infrastructure management.
- Demonstrated experience integrating RMM, PSA, and cloud platforms.
- Experience working within an MSP or similar service-driven IT environment preferred.
- Relevant certifications (e.g., Microsoft, CompTIA, Kaseya, ConnectWise, Azure) are a plus.
- Bachelor’s degree in IT, Computer Science, or related field preferred.
- We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.
Additional Information
Job Type: Full-time
Location: Remote
Schedule: Monday–Friday, 8 AM–5 PM CST
Benefits:
- 401(k)
- Health, dental, vision, and life insurance
- Paid time off
- Travel reimbursement
- Work-from-home flexibility
At IT Voice, we’re a team. If helping others, solving complex problems, and owning your work excite you — this is the place for you.
Top Skills
What We Do
IT Voice specializes in Managed IT and VoIP solutions. Our focus is simplifying the technology so our customers can stay focused on what they do best -> their business. We are technology experts that focus on business outcomes.
We have been in business over 25 years and are well known for being one of the best providers of voice and data communication solutions.
