Integration Manager

Description

The Integration Manager is responsible for leading and overseeing all integration operations within the warehouse environment, ensuring accurate, timely, and quality-driven execution of customer projects. This role manages a team of approximately 20 direct reports and serves as a key operational link between Project Managers (PMs), Project Coordinators (PCs), warehouse shipping and receiving, and customer-facing teams. The Integration Manager is accountable for workflow coordination, team performance, and alignment of integration activities with project timelines and customer expectations.

 Key Responsbilities

• Lead, manage, and develop a team of 20 integration technicians and leads, ensuring clear expectations, accountability, and performance standards
• Oversee daily integration operations, including staging, configuration, testing, and preparation of customer equipment
• Coordinate closely with Project Managers and Project Coordinators to align integration schedules with project timelines and priorities
• Partner with shipping and receiving teams to ensure accurate inventory flow, material readiness, and timely outbound shipments
• Serve as a point of escalation for integration-related issues impacting quality, timelines, or customer deliverables
• Ensure all integration processes follow standardized procedures, quality controls, and documentation requirements
• Monitor workload distribution and staffing needs to maintain productivity and meet operational demands
• Drive continuous improvement initiatives focused on efficiency, accuracy, and throughput within the integration function
• Maintain visibility into project status and provide regular updates to operations leadership and cross-functional partners
• Support customer interface needs by ensuring deliverables meet specifications and quality expectations
• Collaborate with leadership to forecast labor needs, plan capacity, and support business growth
• Ensure compliance with company policies, safety standards, and operational procedures

Supervisory Responsibilities

Directly supervises approximately 20 integration team members

Provides coaching, performance feedback, and development planning

Responsible for performance management, and corrective action as needed

This position reports on-site 5 days per week.  This is not a remote position.  

Requirements

Qualifications

Bachelor’s degree in Business, Operations, Supply Chain, or a related field preferred; equivalent experience considered

5+ years of experience in warehouse operations, integration, manufacturing, or related operational environment

3+ years of experience in a leadership or people management role

Demonstrated ability to manage large teams and coordinate cross-functional workflows

Experience working with project-based operations and customer deliverables

Knowledge, Skills, and Abilities

Strong leadership and people management skills with the ability to drive accountability and performance

Ability to coordinate complex workflows across multiple functions including project management and warehouse operations

Strong organizational and prioritization skills in a fast-paced environment

Effective communication skills with the ability to engage across all levels of the organization

Problem-solving mindset with a focus on operational efficiency and continuous improvement

Working knowledge of inventory systems, warehouse processes, and integration or configuration activities

Ability to balance operational execution with strategic planning

Working Conditions

Primarily based in a warehouse and integration environment

Regular standing, walking, and interaction with equipment and materials

May require occasional extended hours based on operational demands

Physical Requirements

Ability to stand and move throughout the warehouse for extended periods

Ability to lift up to 25 pounds as needed

Ability to perform tasks requiring manual dexterity and coordination