Integration Engineering Manager

Responsibilities:

• Design, build, and maintain integrations using REST/SOAP APIs, dynamic webhooks, EDI, SQL, and Python. 
• Define and enforce integration standards, naming conventions, and reusable design patterns.
• Manage iPaaS platforms including Celigo, Workato, Fivetran, and SPS Commerce.
• Ensure scalability, error handling, and security in all integration flows.
• Maintain compliance with data governance, privacy, and regulatory requirements (SOC 2, GDPR, HIPAA where applicable).
• Architect and implement scalable integration solutions for core business processes such as order lifecyle, inventory, and fulfillment workflows, including future OMS capabilities.
• Collaborate with BI/Data Engineering teams on data pipeline and integration best practices, including connectivity with Snowflake and other enterprise data platforms.
• Collaborate closely with Digital and eCommerce teams to integrate systems supporting online sales, order management, and customer experience, ensuring alignment with enterprise architecture and integration best practices.
• Own the integration architecture and ensure interoperability across NetSuite, Shopify, WMS and data platforms.
• Define and enforce standards for connectivity, security, and scalability across the ecosystem.
• Partner with vendors and internal teams to manage platform upgrades, enhancements, and roadmaps.
• Monitor system performance and proactively identify opportunities for optimization.
• Ensure alignment with enterprise architecture principles and compliance requirements.
• Lead integration projects from planning through deployment and hyper-care.
• Collaborate with stakeholders to gather requirements and define success metrics.
• Coordinate vendors and internal teams to ensure timelines and quality goals.
• Maintain documentation, architecture diagrams, test plans, and change logs for all integrations.
• Act as escalation point for complex integration issues from IT Helpdesk.
• Monitor integration performance and resolve failures proactively.
• Maintain SLAs for system uptime, data sync accuracy, and resolution times.
• Define KPIs for integration success (latency, reliability, data quality, error rate) and create dashboards for leadership visibility.
• Provide technical support during audits, upgrades, or system transitions.
• In addition to the responsibilities listed above, the individual may be required to perform other duties as assigned in support of business objectives.

Qualifications:

• 6+ years in system integration, data engineering, or IT application development/support.
• Proficiency in APIs (REST, SOAP), dynamic webhooks, SQL, Python, and cloud functions (Azure, AWS Lambda).
• Experience building and managing iPaaS tools (Workato, Celigo, SPS Commerce, Fivetran or similar).
• Ability to manage integration projects and cross-functional teams.
• Experience collaborating with Digital, eCommerce and Operations teams to deliver integrations for platforms such as NetSuite ERP, Shopify, WMS, and future OMS systems.
• Background in supply chain, logistics, retail, or ecommerce environments.
• Proactive, self-starter with strong initiative and accountability.
• Demonstrated experience managing cross-functional projects from initiation to completion.
• Familiarity with GitHub for version control, CI/CD workflows, Postman, and API testing frameworks.
• Certifications in Workato, Celigo, or AWS/GCP/Azure.
• Strong understanding of data models and ETL pipelines.
• Project Management certification (eg. PMP or equivalent).