Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.
Job Title: Integration Support Specialist
Department: Fintech Ecosystem Operations
Job Summary
Join Candescent’s Fintech Ecosystem Operations team as an Integration Support Specialist. This entry-level role is ideal for someone looking to grow into a technical integration career. You’ll provide Tier 2 support to Fintech partners and clients using our Developer Hub, helping them troubleshoot API-related questions and connectivity issues. While you’ll be cross-trained on the technologies used by our Integrations Engineers, your primary focus will be on support, documentation, and issue resolution—not direct vendor integrations.
Responsibilities
Provide Tier 2 support for Fintech partners and clients using our Developer Hub and APIs.
Respond to support tickets within defined SLAs, ensuring timely and accurate resolutions.
Troubleshoot API-related issues and escalate complex problems to Integration Engineers as needed.
Assist with onboarding new Developer Hub users and guide them through documentation and setup.
Collaborate with Integration Engineers to stay up to date on connectivity technologies and best practices.
Contribute to internal knowledge bases and support documentation.
Participate in cross-training to build foundational knowledge in SSO (SAML, OIDC), RESTful APIs, and other integration technologies.
Support QA and testing efforts for internal tools and processes as needed.
Qualifications
Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.
Familiarity with RESTful APIs and basic troubleshooting techniques.
Exposure to SSO technologies (SAML, OIDC) is a plus.
Strong problem-solving and communication skills.
Ability to manage multiple support requests and prioritize effectively.
Eagerness to learn and grow in a technical environment.
Experience in a SaaS or Fintech support role is preferred but not required.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Top Skills
What We Do
Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes. And we’re here to help you extend, differentiate and illuminate your digital-first banking experiences.
Our industry-leading products and services, cloud architecture and on-demand developer tools give you the power to differentiate and deliver seamless customer journeys.
