The Role
Support customers integrating DApps with Neon EVM and its products. Provide technical guidance, troubleshoot and resolve integration issues, manage bugs and feature requests, and communicate solutions clearly. Partner with Product, Engineering, Partnerships, and Sales teams to define technical requirements, design solutions, and optimize customer outcomes. The role requires software development and smart contract expertise, particularly in Solidity, Ethereum, Web3.js, cloud infrastructure, DApp architecture, and blockchain technologies.
Summary Generated by Built In
About Us
Neon EVM is a high-performance, open-source platform for launching decentralized applications on the Solana blockchain using the same programming languages and developer tooling as Ethereum. Ethereum developers can scale performance and access new liquidity without significant code changes, or build scalable applications from day one.
Responsibilities
- Support DApps (clients) in process of integration with Neon EVM and our products.
- Advise valued customers and business partners on best practices and integrations with Neon products.
- Document and share customer feedback and feature requests with Product and Engineering teams to aid in development priorities.
- Resolve technical issues by filing, managing, debugging, and evaluating bugs and improvements with Product and Engineering teams.
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root causes, issue resolution, and communication.
- Working closely with Partnership Director and Product Team.
- Collaborate with the sales or account team by acting as technical experts in customer presentations and aligning solution design with customers’ business requirements.
- Determine the technical requirements to meet client goals and act as a liaison between the organization's sales/business development and engineering groups.
- Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
Skills and Experience
- 4+ years of commercial experience in software development.
- 2+ years of experience in smart contracts development with Solidity.
- Strong knowledge of Solidity. Understanding of techniques and levels of optimization. Experience with the OpenZeppelin contracts and libs.
- Good understanding of DApps architecture and ways of working with them, NFT, DAO, Tokens, and Tokenomic models.
- Experience with Web3.js and the Ethereum ecosystem.
- Working experience with AWS or other Public Cloud platforms, a good understanding of the cloud infrastructure.
- Fluent in English – verbally & written, ability to provide step-by-step technical help, both written and verbal.
- Ability to effectively communicate complex technical scenarios to people with less technical knowledge.
- Solid analytical/cognitive skills to troubleshoot complex and technical problems, ability to diagnose and troubleshoot technical issues.
- Log parsing and analysis.
Nice to have
- Experience with Python and Javascript/Typescript, scripting with BASH.
- Experience working with open-source projects.
- Experience with Docker/Kubernetes.
- Help Desk Experience and using ticketing systems to manage and track incidents.
- Experience with Rust and Rust-based smart contracts.
- The collection of contracts written on Solidity.
Strong plus
- Experience in Solana (Rust) contract development. Understanding of Solana architecture.
- Participation in the design and development of DApps, NFT, etc.
- Degree in Computer Science, a related field, or equivalent professional experience.
- Understanding or experience of the audit of smart contracts.
Benefits
- Competitive salary 💰
- Working in a disruptive and fast-growing industry where the possibilities are endless 🚀
- Fully remote: your life, your way of working 🌎
- Freedom, autonomy and responsibility 💪
Skills Required
- 4+ years of commercial software development experience
- 2+ years of smart contract development experience with Solidity
- Strong knowledge of Solidity, including optimization techniques and OpenZeppelin contracts and libraries
- Understanding of DApp architecture, NFTs, DAOs, tokens, and tokenomic models
- Experience with Web3.js and the Ethereum ecosystem
- Experience with AWS or another public cloud platform and understanding of cloud infrastructure
- Fluent written and spoken English
- Ability to provide step-by-step technical assistance and explain complex technical scenarios to nontechnical audiences
- Strong analytical and troubleshooting skills, including log parsing and analysis
- Experience with Python, JavaScript or TypeScript, and Bash scripting
- Experience with open-source projects
- Experience with Docker and Kubernetes
- Help desk experience and familiarity with ticketing systems
- Experience with Rust and Rust-based smart contracts
- Experience developing Solana contracts with Rust and understanding Solana architecture
- Participation in designing and developing DApps or NFTs
- Degree in Computer Science, a related field, or equivalent professional experience
- Understanding of or experience auditing smart contracts
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The Company
What We Do
Neon Labs develops Neon EVM, an Ethereum-compatible execution environment built on Solana. It lets developers deploy and run Ethereum decentralized applications on Solana with minimal or no code changes, using familiar Ethereum languages and tools while benefiting from Solana’s low transaction fees, high throughput, and parallel transaction processing. The company also builds ecosystem tools and infrastructure that help developers create, manage, and scale dApps across the two ecosystems.
