Job Title: Integrated Solutions Manager - Marketing
Location: Kochi
About Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNatureGroup
About the Brand
Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELT
About the Role
This role sits within the Marketing Division and focuses on driving the growth of Altura, a flagship product of Macmillan Education. The position involves close collaboration with cross-functional teams to enhance product positioning, customer engagement, and market performance.
Key Responsibilities
Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly.
Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers.
Product demonstrations of integrated solutions to acquire new customers
Develop complete product understanding and ecosystem to input product feedback and market trends
Product Training to sales teams
Skills and Attributes:
Communication skills: To effectively interact with customers and colleagues.
Problem-solving skills: To address customer issues and improve processes.
Customer focus: To understand customer needs and prioritize their satisfaction.
Strategic thinking: To develop and implement retention strategies.
Digital Skills: To be able to use and train customers on tech in teaching
Attention to detail: To ensure accuracy and consistency in all aspects of the role.
Collaboration: To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience.
Customer Centricity : To identify and address customer issues, and implement improvements to processes and services.
Key relationships
Branch Managers, Regional Sales Teams, PMs in other regions
Qualification and Prerequisites
Graduate, pref. B Ed./ MBA
Excellent Communication (particularly in English)
Open to 14-16 days travel in a month
Interpersonal Skills:
Good communication skills, high enthusiasm, ability to build knowledge-based rapport with customers
Ability to quickly understand the curriculum publishing market and the products
A team player but be able to work on own initiative and with minimal supervision
Ability to multi-task, prioritize and meet deadlines
Excellent interpersonal relationship skills
Springer Nature Skills associated with this Job Profile include:
SN-Collaboration, SN-Drives Results, SN-Market Research, SN-Process & Systems Design,
SN-Product Design, SN-Product Development & Delivery, SN-Product Strategy & Execution
SN-Software Engineering & Systems Integration, SN-Strategic Mindset, SN-Tech Savvy
At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.
Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion
If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodations.
For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers
#LI-RT1
Job Posting End Date:
1-04-2026Top Skills
What We Do
Research and learning are the cornerstones of progress, which is why we open doors to discovery for our communities, enabling millions of researchers, clinicians, educators and other professionals to access, trust and make sense of the latest insights. Springer Nature is an ambitious and dynamic organisation. For over 180 years our imprints, books, journals, platforms, and technology solutions have been a trusted source of knowledge to our communities. Today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood, and used, ensuring that the world continues to make progress, improving and enriching lives and helping to protect our planet for future generations. Global key facts: Established for over 180 years Nearly 10,000 colleagues 200 offices in 45 countries on all continents World’s largest academic book publisher Publisher of Nature, the world’s most influential journal First company to publish more than 1 million Open Access articles Key brands and imprints: Springer Nature is home to some of the best-known names in research, health, educational and professional publishing. Every day, around the globe, our brands reach millions of people. Nature Springer BMC Palgrave Macmillan Apress Macmillan Education Scientific American Springer Healthcare Springer Medizin Research Square J.B. Metzler BSL Adis
