Are you ready to make a meaningful impact by delivering timely, accurate insurance servicing support and improving the client experience? In this role, you will manage a high volume of servicing requests from clients, insurance agents, and internal partners.
Job summaryAs an Insurance Servicing Specialist within the Insurance Servicing team, you will manage insurance servicing mailbox requests and complex inquiries from intake through resolution. You will research loan insurance records, coordinate actions with partners, and perform proactive outreach to clients and insurance agents to obtain required documentation and close open items. You will help strengthen service quality and compliance by maintaining accurate documentation, tracking exceptions, and escalating time-sensitive risks. You will also contribute to process improvements and reporting that reduce rework and improve turnaround time.
Job responsibilities- Serve as a primary point of contact for insurance servicing mailbox requests and inquiries from clients, insurance agents, and internal partners, ensuring timely and accurate resolution.
- Own assigned queue items and prioritize work based on risk, aging, and business impact; document actions and outcomes clearly.
- Perform proactive outreach to clients and/or insurance agents to obtain documentation, confirm coverage details, resolve discrepancies, and provide status updates.
- Research and resolve routine to complex servicing requests, including policy updates, evidence of insurance, coverage validations, document corrections, and follow-ups; route items appropriately when required.
- Partner with cross-functional teams to investigate, resolve, and close exceptions in alignment with servicing standards and applicable requirements.
- Track outstanding items, follow-ups, and documentation needs to reduce aging and prevent rework; maintain accurate, audit-ready records.
- Review and manage exception and aging reports as assigned; escalate emerging risks or time-sensitive items through appropriate channels.
- Support special projects such as process enhancements, reporting, audit or exam support, training materials, and operational readiness activities.
- Identify opportunities to improve turnaround time, strengthen controls, and enhance the client and insurance agent experience.
- Perform quality control reviews of processes and documentation where needed.
- Support non-flood insurance servicing and assist with flood-related items (including renewal outreach) as needed.
- Experience in insurance servicing, policy or coverage review, insurance tracking, or related loan servicing/operations work involving insurance.
- Ability to manage high-volume inbox or queue work and prioritize effectively to drive items to resolution.
- Ability to research issues, identify root causes, and determine the appropriate path to resolution.
- Ability to communicate clearly and professionally in writing and verbally with clients, insurance agents, and internal partners.
- Ability to maintain accurate documentation and produce audit-ready records.
- Ability to manage follow-ups and aging items to closure within defined timelines.
- Ability to work quickly and accurately in a fast-paced, deadline-driven environment.
- Customer-focused mindset with comfort performing proactive outreach to close open items.
- Ability to collaborate effectively across teams and functions.
- Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
- Knowledge of non-flood insurance guidelines (for example, hazard, wind, or other lines) and general commercial insurance concepts.
- Familiarity with flood insurance concepts and National Flood Insurance Program (NFIP) requirements.
- Experience with exception and aging reporting, operational controls, audit support, or process improvement activities.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Experience in insurance servicing, policy or coverage review, insurance tracking, or related loan servicing or insurance operations work
- Ability to manage high-volume inbox or queue work and prioritize items through resolution
- Ability to research issues, identify root causes, and determine appropriate resolutions
- Clear and professional written and verbal communication skills
- Ability to maintain accurate documentation and produce audit-ready records
- Ability to manage follow-ups and aging items to closure within defined timelines
- Ability to work quickly and accurately in a fast-paced, deadline-driven environment
- Customer-focused mindset and comfort performing proactive outreach
- Ability to collaborate effectively across teams and functions
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint
- Knowledge of non-flood insurance guidelines and general commercial insurance concepts
- Familiarity with flood insurance concepts and National Flood Insurance Program requirements
- Experience with exception and aging reporting, operational controls, audit support, or process improvement
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
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