Our Insurance Service Specialists start at $17.00 per hour, which includes $16.50 per hour and an on-site differential of $.50 per hour.
Top Insurance Service Representatives earn an additional $3 per hour with bonus!
How can you join the Afni team?
You can apply online here, or you can walk-in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on-the-spot interview and possibility to walk out with a job offer!
Why start building your career at Afni?
We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. Stability! - We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.
What do we offer?
A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program along with other perks.
What can you expect from your work at Afni?
Be a part of our team of insurance professionals and make a difference in the lives of policyholders. Launch your insurance career with us, enjoy the stability of working in a sustainable industry and make the most of the immense opportunity to grow. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. All in a comfortable, climate-controlled environment.
What do we expect from you as part of this team?
You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.
Preferred QualificationsKey Qualifications
- Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick-thinking problem solver; and self-motivated with a strong work ethic and effective time management in a home office setting.
- Sales-focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
- Sales experience: Minimum 6 months in a customer service role
- Available for paid training to include 8 weeks of training time and 4 weeks of transition time.
- Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
- Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.
Skills Required
- Exceptional communication and active listening skills; ability to build rapport and handle difficult situations professionally
- Ability to navigate multiple systems, multitask, and maintain a positive attitude under pressure
- Sales-focused mindset with ability to sell and upsell products/services
- Sales experience: Minimum 6 months in a customer service role
- Available for paid training (8 weeks training + 4 weeks transition)
- Available to work 8-hour shifts any day, including weekends and some holidays, between 7:30am - 12:30am EST
- Pass a background screening
- Be at least 18 years old
- GED or High School Diploma
- Legally permitted to work in the United States
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
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Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
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Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
