Insurance New Business Specialist

JOB SUMMARY

The New Business Specialist (NBS) at Valmark actively manages and facilitates the smooth and efficient processing of formal and informal life insurance applications through the new business and underwriting process at Valmark’s carrier partners. The NBS provides world-class customer service by acting as an advocate on behalf of Valmark’s Member Offices and their clients to achieve timely processing of their life insurance cases and favorable underwriting and new business outcomes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Case Management

• Manage an average of 80-100 pending life insurance cases from submission through payment, including reviewing new life insurance applications, ordering medical requirements, providing case status updates, navigating and resolving new business issues, completing quality review, and serving as a liaison between Member Offices and Carriers.

System Proficiency

• Develop a good understanding of CRM , Box, Outlook, Connect resources, and Valmark resources, including but not limited to: eAPP, eDelivery, MyCase, CRM, Box Vital Term, PURE, and AI tools.

Relationship Building and Customer Service

• Actively build mutually beneficial relationships with dedicated Member Offices, carrier new business and underwriting teams, and internal team members (Insurance Planning, Concierge, New Business, and Policy Management Teams).
• Provide high-quality customer service, serving as a primary contact for Member Offices in investigating and resolving New Business issues.
• Advocate for the Member Office with the carrier in a manner that is consumer and sales-friendly to achieve the most favorable underwriting and new business outcomes.

Initiative Promotion

• Skillfully promote pre-determined new business initiatives to increase usage, adoption, and awareness.

Problem Solving

• Add value to the new business process when a case encounters challenges by skillfully negotiating a creative solution agreeable to the carrier, Member Office, and their client.

Project Support

• Assist Operations Manager in completing new business-related projects that provide value to the New Business Team.

CORE COMPETENCIES

• Consistently provide quality customer service and navigate difficult situations in the New Business process through strong analytical and problem-solving skills.
• Strong understanding of carrier’s processes and underwriting guidelines.
• Ability to build mutually beneficial relationships with Member Firms and Carrier partners.
• Consistently achieve goals.
• Positive and effective dealing with change.
• Self-starter with the ability to work independently in a fast-paced environment.
• Ability and high capacity to learn multiple areas of discipline, including medical and non-medical underwriting knowledge, new business administration, marketing, and product knowledge.
• High attention to detail and strong organizational skills.

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED.
• Within 3 months of hire date, obtain a Life Insurance Producer’s License.
• Within 1 year of hire date, holds and/or is actively working towards obtaining one or all of the following: FLMI, ALMI, and/or ACS designation, Series 6, 26, or 63 licenses.

COMPENSATION

Total compensation of $55k-$65k is based on base salary + bonus

POSITION TYPE AND EXPECTED HOURS OF WORK

Days and typical hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m.

Some flexibility in working hours is allowed, but the employee must work 40 hours each week to maintain full-time status.

Overtime may be required based on business needs.

Up to 2 days WFH per week, per policy