Our Insurance Service Specialists start at $17.00 per hour, which includes $16.50 per hour and an on-site differential of $.50 per hour.
Top Insurance Service Representatives earn an additional $3 per hour with bonus!
How can you join the Afni team?
You can apply online here, or you can walk-in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on-the-spot interview and possibility to walk out with a job offer!
Job Summary
We are seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to join our growing team. In this role, you will serve as a primary point of contact for customers, providing support with policy inquiries, account maintenance, billing questions, and general insurance-related services.
Representatives will focus on delivering an exceptional customer experience while assisting customers with service needs. Successful candidates are professional communicators who enjoy helping others, solving problems, and working in a fast-paced environment.
This is an on-site position in our Tucson location at Pantano and Escalante
Key Responsibilities
- Provide outstanding customer service through inbound phone interactions.
- Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
- Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
- Accurately document customer interactions and maintain detailed records in company systems.
- Research and resolve customer concerns while ensuring a positive customer experience.
- Navigate multiple systems simultaneously to access account information and complete transactions.
- Adhere to all company policies, compliance requirements, and quality standards.
- Identify opportunities to transfer customers to licensed agents when required.
- Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
What Makes You Successful
- Customer-first mindset.
- Strong listening and communication skills.
- Patience and professionalism when handling complex situations.
- Ability to adapt quickly to new processes and technology.
- Dependability and commitment to attendance expectations.
- Desire to learn and grow within the insurance industry.
Work Environment
- Call center environment, secure workspace, taking back to back calls working on a computer
- Ability to work scheduled shifts, including occasional overtime based on business needs.
Benefits
We offer a competitive compensation package that may include:
- Medical, dental, and vision coverage
- Paid time off and holidays
- 401(k) with company match
- Employee assistance program
- Career development and advancement opportunities
- Paid training
Required Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Ability to effectively handle customer concerns in a professional and empathetic manner.
- Strong problem-solving and critical thinking skills.
- Ability to learn insurance concepts, processes, and systems.
- Proficiency with computers and the ability to navigate multiple applications.
- Ability to work in a structured environment while maintaining attention to detail.
Preferred Qualifications
- Minimum 1 year of customer service experience.
- Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
- Experience working with customer accounts, billing inquiries, or account maintenance.
- Experience meeting quality and productivity goals.
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Click this link to learn more about our Referral Rewards Program:
https://afnicareers.com/referral-rewards
*Referrals must be new Afni hires and cannot be a rehire.
More About Afni:
What we do: https://afnicareers.com/get-to-know-us
Where are we located: https://afnicareers.com/locations
What’s new with us: https://afnicareers.com/news-events
What it’s like being part of the Afni family: https://afnicareers.com/culture-perks
Skills Required
- Exceptional communication and active listening skills
- Ability to navigate multiple systems and multitask effectively
- Sales-focused mindset with ability to sell and upsell products/services
- Sales/customer service experience: Minimum 6 months in a customer service role
- Available for paid training: 8 weeks of training plus 4 weeks transition
- Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST
- Must pass a background screening
- Be at least 18 years old
- GED or High School Diploma
- Legally permitted to work in the United States
Afni, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Afni, Inc. and has not been reviewed or approved by Afni, Inc..
-
Strong & Reliable Incentives — Incentive programs (performance-based and referral) are available in many roles and can add to earnings when targets are met. The pay-and-bonus structure is described as a positive aspect in certain positions.
-
Leave & Time Off Breadth — Paid time off for holidays and vacations is part of the package. Training periods also include additional holiday time, indicating a defined time-off offering.
-
Wellbeing & Lifestyle Benefits — Tuition reimbursement up to $5,250, a casual “Dress for Your Day” policy, and on-site events provide added non-cash value. Full-time schedules and referral rewards are also positioned as perks.
Afni, Inc. Insights
What We Do
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers. In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
