JOB DESCRIPTION
General Purpose of Job:
The Insurance Collector will be responsible for reviewing and resolving accounts that are past due, working with insurance companies to obtain payment for outstanding claims, and maintaining accurate records of all collection’s activities.
Requirements:
Ideal candidate will have background in, preferably medical collections – hospital based; or collection agency – healthcare; or hospital business office, or multi-physician practice. Collections and Revenue Cycle Management understanding experience PREFERRED.
- Self-motivated with strong communication skills.
- Strong work ethic and an unfailing desire to achieve individual and team goals.
- Ability to effectively work under pressure and meet deadlines
- Ability to work independently
- Must demonstrate proficiency in personal computers
- Ability to understand multi- patient accounting systems such as MediTech, McKesson Star, AS400, EPIC, Soarian, HBOC, etc.
- Able to speak to debtors and dun for payment and/or information.
- Ensure that highest level of customer service is maintained on all calls and with all clients and attorneys at all times.
- Demonstrate strong attention to detail and urgency
- Review accounts that are past due and determine appropriate action to resolve outstanding balances
- Work with insurance companies to obtain payment for outstanding claims
- Maintain accurate records of all collection activities, including documentation of all phone calls, letters, and other communications
- Ensure compliance with all state and federal regulations related to collections activities
Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree in business, healthcare, or related field preferred
- Minimum of 1 year of experience in medical billing and collections, with specific experience working with insurance companies
- Strong communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Detail-oriented with excellent organizational skills
- Knowledge of medical billing and coding regulations and practices
- Familiarity with insurance company payment policies and procedures
- Follow all office procedures to maintain integrity of company
- Other duties as assigned
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What We Do
MDS is a privately held company, founded in 1985, incorporated in 1988 by two individual owners, and is exclusively healthcare focused. MDS services 600+ individual facilities nationwide. Our skills, experience, high ethical standards, and history of success have earned MDS a reputation as the industry’s preferred accounts receivable partner. MDS proudly offers: o Extended Business Office / Early Out Services Self-Pay Recovery Insurance Recovery & Claims Resolution o Self-Pay Bad Debt Collections o Systems Conversion Projects MDS combines a team of seasoned collection professionals with state-of-the-art technology to offer our Clients efficient and effective recovery services. Licensed to collect in all 50 states, all accounts are serviced in a compliant, legal and ethical manner. MDS’ proprietary systems provide exceptional flexibility to integrate with all forms of hospital patient accounting systems. Combining artificial intelligence with multiple layers of robotic process automation, we minimize decision-making, allowing recovery specialists to focus on more complex recovery opportunities. MDS offers many convenient options for payment, including online tools, mobile apps and QR codes on patient friendly statements. Proven Leader • Unique approach to insurance identification, resulting in greater collections • All accounts pursued, regardless of account balance • Successful collections without patient complaints • Extensive reports suite provides relevant, timely information • Automated processes and increased efficiencies utilizing the latest AI technology. • Solution-oriented collection approach for rapid account resolution and patient retention. • Automated and personalized assurance that payment plans have the follow-up and results you expect
