This position is responsible for improving the agency's operational effectiveness, financial performance, carrier results, and ability to scale. The role serves as a bridge between leadership, producers, service teams, accounting, carrier partners, and technology vendors. This individual will identify opportunities to simplify and standardize workflows; create actionable management reporting; support carrier profit-sharing, improve agency growth initiatives; build financial business cases; and lead or support high-priority agency projects.
Responsibilities
- Reporting and Business Intelligence
- Partner with leaders and business users to identify reporting needs, prioritize enhancements, and improve access to information and self-service analytics.
- Develop, maintain, and improve leadership dashboards and operating scorecards.
- Establish and maintain consistent definitions, calculation methods, ownership, and documentation for agency key performance indicators.
- Analyze trends and recommend actions related to revenue, organic growth, retention, cross-sell, producer activity, book profitability, service capacity, expense management, carrier relationships, and client experience.
- Combine information from the agency management system, CRM, financial systems, carrier reports, and other available sources to create a more complete view of agency performance.
- Identify data-quality issues, clarify data ownership, and confidence in agency reporting.
- Operational Improvement
- Partner with leaders to evaluate workflows across all four insurance lines while recognizing differences in products, carrier relationships, service models, compliance requirements, and client expectations.
- Partner with leaders to map, measure, analyze, and redesign workflows across sales, marketing, prospecting, new business, onboarding, renewals, endorsements, certificates, claims advocacy, billing, accounting, and carrier-download processing.
- Build operational scorecards that measure turnaround time, work volume, backlog, error or rework rates, workload distribution, service-level performance, and available capacity.
- Evaluate automation and integration opportunities involving the agency management system, CRM, document-management tools, workflow platforms, rating systems, carrier connectivity, reporting tools, and other agency technology.
- Support communication, training, reinforcement, and adoption activities; monitor results after implementation and recommend adjustments when needed.
- Carrier Performance
- Develop and maintain a consistent carrier-performance framework across relevant business lines.
- Track and analyze premium volume, policy or account count, growth, retention, loss ratio where available, appetite alignment, submission-to-bind ratio, carrier concentration, and service performance.
- Identify and evaluate actions that may improve carrier results, including retention initiatives, appetite-focused prospecting, clean-account placement, improved submission quality, loss-control engagement, disciplined renewal execution, and improved carrier-data accuracy.
- Prepare carrier scorecards, business-review materials, and concise recommendations for leadership and carrier meetings.
- Strategic Projects
- Lead, partner or support agency through various strategic initiatives aimed continuous improvement.
- Partner with business leaders, compliance, information security, legal, IT, and vendors as appropriate so solutions align with agency policies, contractual obligations, privacy expectations, and risk-management requirements.
- Help define business goals, use cases, requirements, controls, human-review expectations, data-handling considerations, risks, and success measures for proposed automation and AI initiatives.
- Support new service models, organizational redesign, centralized or specialized workflows, and cross-department operating-model changes.
- Track project scope, milestones, dependencies, risks, decisions, owners, budget impact, expected benefits, and realized value.
- Conduct post-implementation reviews to determine whether the solution achieved the intended outcomes and identify opportunities for optimization.
- Maintain awareness of insurance technology, data standards, carrier-connectivity developments, and emerging operational capabilities.
Bell Bank Culture, Policy and Accountability Standards
- Know and live Bell Bank’s values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
- Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
- All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
- Prompt and reliable attendance.
- Perform other duties as assigned.
Education, Experience, and Other Expectations
- Bachelor’s Degree in finance, business administration, accounting, data analytics, management information systems, operations management, or similar field; or equivalent experience.
- 6-8 years of experience in business analysis, operations analysis, financial analysis, reporting and analytics, project management, insurance operations, or a related field.
- Experience working with cross-functional teams to implement process improvements, technology enhancements, or strategic initiatives.
- Experience working within the insurance industry, agency operations, carrier relations, underwriting support, or related insurance functions preferred.
- Industry designations such as CIC, CPCU, ARM, AAI, PMP, Lean Six Sigma, or similar professional certifications are preferred.
- This role is expected to travel less than 10% of the time.
Knowledge, Skills, and Abilities
- Strong analytical and problem-solving skills with the ability to identify trends, root causes, risks, and improvement opportunities.
- Advanced data analysis and reporting skills utilizing spreadsheets, databases, reporting platforms, and business intelligence tools.
- Strong project coordination and organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent verbal, written, and presentation communication skills.
- Process mapping, workflow documentation, and operational analysis skills.
- Ability to translate complex data into actionable business recommendations.
Skills Required
- Bachelor's degree in finance, business administration, accounting, data analytics, management information systems, operations management, or a related field, or equivalent experience
- 6-8 years of experience in business analysis, operations analysis, financial analysis, reporting and analytics, project management, insurance operations, or a related field
- Experience working with cross-functional teams to implement process improvements, technology enhancements, or strategic initiatives
- Experience working within the insurance industry, agency operations, carrier relations, underwriting support, or related insurance functions
- Industry certification such as CIC, CPCU, ARM, AAI, PMP, Lean Six Sigma, or similar
- Strong analytical and problem-solving skills, including trend, root-cause, risk, and improvement analysis
- Advanced data analysis and reporting skills using spreadsheets, databases, reporting platforms, and business intelligence tools
- Strong project coordination and organizational skills with the ability to manage multiple priorities
- Excellent verbal, written, and presentation communication skills
- Process mapping, workflow documentation, and operational analysis skills
- Ability to translate complex data into actionable business recommendations
Bell Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bell Bank and has not been reviewed or approved by Bell Bank.
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Strong & Reliable Incentives — Bonuses and performance incentives are a recurring component of pay, including in some frontline and part-time roles. Variable pay appears to augment base salaries across multiple job families.
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Equity Value & Accessibility — An employee stock ownership plan is highlighted alongside profit sharing, giving employees accessible ownership participation. This structure can add long-term value beyond base pay.
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Leave & Time Off Breadth — Paid vacation and holidays, bereavement leave, and paid volunteer hours are included. Parental leave options (maternity, paternity, adoption) further broaden time-off coverage.
Bell Bank Insights
What We Do
People matter at Bell Bank – and it shows in how our team members treat each other, our customers and those around us. As members of the Bell Bank family, we provide unequaled personal service, working in the best interest of those we serve. Our award-winning workplace promotes success, recognizes achievement – and offers an environment focused on having fun while helping others. At Bell, we build careers. We build community. We positively impact lives around us. Employees are actively encouraged to volunteer (receiving 16 hours of paid volunteer time annually), and our unique Pay It Forward initiative has empowered more than $17 million in employee giving to people and causes we care about. Founded in 1966 and headquartered in Fargo, North Dakota, Bell has grown to become one of the nation’s largest independently owned banks. A family- and employee-owned company, Bell has full-service bank locations in North Dakota, Minnesota, and Arizona and mortgage offices in multiple states. Bell Bank is a Member FDIC, Equal Employment Opportunity Employer and an Equal Housing Lender (we lend without regard to race, color, religion, national origin, sex, handicap or familial status). Investment and wealth management services are not FDIC insured, have no bank guarantee, may lose value, not a deposit and not insured by any federal government agency.
