Virginia Union University (VUU) was founded in 1865 in the heart of Richmond, VA. Over the past 161 years, the university has become a premier liberal arts urban institution of higher education and center of excellence for the preparation of students and the development of leaders for tomorrow’s world.
Job Purpose
Reporting to the Director of Client Services, the Instructional Technology Support Specialist provides frontline technology support to students, faculty, and staff. The position supports the Canvas learning management system (LMS) and classroom technology while handling day-to-day hardware, software, and HelpDesk requests as part of the Client Services team.
Duties and Responsibilities
- Provide first-level technical support to students, faculty, and staff for hardware, software, and connectivity issues, escalating complex issues as needed.
- Serve as secondary support for Canvas, working with the Senior Learning Systems Engineer to resolve LMS tickets.
- Support faculty and students in the use of Canvas, Microsoft 365, and other instructional tools.
- Assist with classroom presentation and AV technology in coordination with the Audio/Video Technician.
- Set up, configure, maintain, and perform minor repairs on computers, peripherals, and classroom/lab technology.
- Work with the HelpDesk to log, track, and resolve service requests, including tickets requiring hands-on resolution.
- Maintain inventory records of IT equipment and document resolutions for recurring issues.
- Assist with technology training, how-to guides, orientation sessions, and IT projects.
- Other duties as assigned.
Required Qualifications
- Two or more years of experience in technical support, help desk, or instructional technology support.
- Proficiency in Microsoft 365, Canvas, and Windows and macOS troubleshooting.
- Strong written, verbal, and interpersonal communication skills.
- A collaborative, patient, and customer-focused mindset.
- Must be mobile throughout the campus and able to carry light equipment.
EDUCATION
Bachelor’s Degree in Instructional Technology, Information Technology, or a related field. CompTIA A+ or Network+ preferred.
Review of candidate materials will begin immediately and continue until the position is filled. Applications should include a resume with three references and a cover letter and should be emailed to [email protected]. Please call (804) 257-5841 with any questions.
The selected applicant may be required to submit to a background investigation. VUU is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class.
Skills Required
- Two or more years of experience in technical support, help desk, or instructional technology support
- Proficiency in Microsoft 365
- Experience with Canvas
- Windows troubleshooting experience
- macOS troubleshooting experience
- Strong written, verbal, and interpersonal communication skills
- Collaborative, patient, and customer-focused mindset
- Ability to move throughout campus and carry light equipment
- Bachelor's degree in Instructional Technology, Information Technology, or a related field
- CompTIA A+ or Network+ certification
What We Do
A premier historically black university, with a rich heritage and outstanding legacy of producing world-renown leaders; Virginia Union University offers its students "The Promise of A Limitless Future." (c) Located on 84 acres in the heart of Richmond, Virginia Union University, the beautiful and scenic campus showcases historic architecture, while providing comprehensive undergraduate liberal arts programs and graduate education for Christian ministries. To this end, a guiding principle of the University's educational program is a strong focus upon moral values and ethics, and students are encouraged to engage in activities that promote self-actualization. Virginia Union University is nourished by its African American and Christian heritage and energized by a commitment to excellence and diversity. Its mission is to: 1. Provide a nurturing intellectually challenging and spiritually enriching environment for learning; 2. Empower students to develop strong moral values for success; and 3. Develop scholars, leaders, and lifelong learners of a global society. To accomplish this mission, Virginia Union University offers a broad range of educational opportunities that advance liberal arts education, teaching, research, science, technology, continuing education, civic engagement, and international experiences.
