Reporting to the Manager - Moderator Performance, the Instructional Designer's responsibilities include providing course design support to create engaging learning environments that are informed by desired learning outcomes. This includes liaising with subject experts, outlining objectives, and providing feasible timeframes.

To be successful as an Instructional Designer, you should understand how to use business partners to redesign courses, develop new courses or curricula, and create classroom and on-demand training materials. You will implement learning interventions across broad geographies and varied disciplines. Your learning interventions must produce real-world results for our Trust and Safety Operations team and support vendors. to be successful, you will have strong project management abilities and excellent technical writing and research skills.

This role is located onsite in San Mateo, CA

You Will:

• Take ownership of the full curriculum lifecycle, including development & implementation, gathering feedback, monitoring/evaluating, measuring impact, and managing changes.
• Consult with partners and subject matter experts to determine when a learning intervention is and IS NOT necessary.
• Leverage and iterate shared frameworks to deliver ILT courses, facilitator guides, Train the Trainer guides, resource packs, supporting documentation, eLearns, and other scaled learning interventions.
• Create new learning resources to maximize content retention and understanding.
• Use the most up-to-date practices to measure training effectiveness, both for the learner and the business.

You Have:.

• 5+ years of experience in Instructional Design
• 5+ years of experience building learning materials for a scaling, globally distributed, workforce - preference for experience with an operations team
• Experience with modern learning tools (Captivate, Articulate, LMS, Adobe Suite, etc.)
• The ability to build learning interventions end-to-end (from needs analysis to measurement)
• Familiarity with curriculum management best practices (measurement, audits, change management, etc.)
• Degree in Education or a related discipline