About Us
Super Star Car Wash is a leading provider of car wash, detail, and lubrication services across Arizona, California, Texas, and Colorado. Our mission is simple: fast, high-quality, professional service in a friendly atmosphere -- while creating a rewarding environment for our Team Members. We believe unforgettable experiences are created one interaction at a time. That's what being SUPER is all about.
This role will be based in our North Phoenix corporate office and will work in office 3 days with the option to work remotely 2 days per week.
About the Role
The Instructional Designer is responsible for designing, building, and maintaining training content within the company's Learning Management System (LMS), Opus. This role owns assigned content development from needs assessment through design, development, launch, and ongoing improvement, with direction and supervision from the Manager or Director. The Instructional Designer partners with subject matter experts and business leaders to identify learning needs, gather and validate content, and create clear, engaging, and practical learning experiences aligned with brand and operational standards.
Beyond content creation, this person must be a confident, credible presenter across very different settings: leading virtual sessions in Microsoft Teams, presenting to large in-person audiences (all-hands meetings, leadership conferences, regional trainings), and delivering hands-on training at the store level with small frontline teams. The ability to adjust tone, pacing, and delivery style across these formats is essential to the role.
Key Responsibilities
Course Development & Design
- Assess Training Needs: Conduct needs assessments with business leaders, subject matter experts, and stakeholders to identify performance needs, target audiences, desired outcomes, and appropriate training solutions.
- Build Courses: Build and format training content in Opus, including text, images, videos, knowledge checks, assignments, and other learning activities.
- Design Content: Create course outlines, learning scripts, interactive content, and assessments that translate operational information into clear, engaging, and practical training.
- Collaborate: Partner with subject matter experts and stakeholders to gather and validate content, clarify processes and requirements, and ensure training is accurate and current.
- Review & Test: Review training for accuracy, clarity, consistency, instructional effectiveness, and functionality, including links, media, and assessments, before launch.
- Maintain Content: Review and update existing training to keep content accurate, current, and aligned with operational and brand standards; correct broken links and other content or functionality issues.
Cross-Departmental Partnership & LMS Support
- Serve as Point of Contact: Serve as the primary point of contact for departments requesting new or updated training content in Opus (Operations, HR, Safety, Marketing, IT, etc.).
- Manage Content Requests: Guide stakeholders through the content-development process from initial request and needs assessment through design, review, build, testing, and launch.
- Support LMS Administration: Support Opus administration, including course organization, catalog structure, user groups, and assignment rules, in partnership with appropriate system administrators.
- Troubleshoot LMS Issues: Help identify and resolve course enrollment, completion, reporting, and content-related issues in Opus, escalating system issues when needed.
- Apply Content Standards: Follow established templates, style guides, instructional design standards, and brand guidelines to ensure consistency across training content.
- Support LMS Reporting: Pull and interpret Opus completion and compliance reports to support training follow-up, evaluation, and business needs.
Required Skills & Qualifications
- LMS Experience: Experience developing and managing learning content within an LMS; ability to quickly learn new learning platforms and tools. Experience with Opus is a plus.
- Content Development Tools: Experience using digital content development, graphic design, video, and/or eLearning authoring tools such as Canva, Articulate, or similar platforms.
- Technical Skills: Comfortable working with digital learning tools, multimedia content, basic video editing, and LMS functionality; able to learn new technology quickly.
- Writing & Editing: Strong writing, editing, and proofreading skills with the ability to translate complex or operational information into clear, concise, engaging training content.
- Instructional Design: Strong understanding of instructional design and adult learning principles, including needs assessment, learning objectives, content organization, and assessment development.
- Organization & Project Management: Ability to manage multiple content-development projects, priorities, reviews, and deadlines while maintaining strong attention to detail.
- Presentation & Facilitation: Confident presenting and facilitating virtually, with large in-person audiences, and in small-group, hands-on settings.
- Collaboration & Communication: Strong interpersonal and communication skills with the ability to work effectively with subject matter experts, leaders, and cross-functional partners.
- Independent Work: Ability to independently manage assigned content-development work, seek clarification when needed, and proactively communicate progress, risks, and roadblocks.
Education and Experience
- Education: Bachelor's degree in Instructional Design, Education, Communications, or a related field preferred, or equivalent combination of education and relevant experience.
- Experience: 3+ years of experience in instructional design, training content development, eLearning development, corporate training, or a related field.
Preferred Qualifications
- Experience developing training for multi-unit retail, restaurant, hospitality, or service-based operations
- Experience with Opus or a similar mobile-first learning platform
- Familiarity with instructional design and evaluation models such as ADDIE and Kirkpatrick
- Experience supporting LMS administration, course assignments, reporting, and cross-functional training requests
Work Environment & Physical Requirements
- Work is performed in a corporate office and/or hybrid environment, with regular visits to car wash locations to observe operations, gather content, and support training.
- Requires the ability to facilitate and present in virtual, classroom, and operational settings.
- Occasional regional or multi-site travel may be required for training, meetings, course development, and implementation.
- Work at car wash locations may include exposure to noise, water, chemicals, moving equipment, and varying indoor and outdoor conditions.
What Success Looks Like in This Role
- Trusted Content Partner: Business partners view you as a reliable resource for assessing training needs and moving content projects from request through launch.
- Quality Content: Training is accurate, clear, engaging, consistent, and aligned with established instructional design, brand, and operational standards.
- Content Ownership: Assigned content projects move forward on schedule, with reviews, revisions, risks, and roadblocks proactively managed and communicated.
- Effective Facilitation: Training sessions are clear, engaging, practical, and adapted to the audience and environment.
- Reliable LMS Support: Opus content, assignments, completion data, and reporting are accurate and available to support business needs.
What We Provide
- Medical/Dental/Vision coverage
- Accrued vacation and sick time
- STD, LTD and Life Insurance Options
- 401(k) with company match
- Free weekly car washes
- Tuition reimbursement
Super Star Car Wash is an Equal Opportunity Employer
Super Star Car Wash is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.
$70,000 - $82,000 per year
What We Do
Founded in 1993 and headquartered in Phoenix, Arizona, Super Star Car Wash is a multi-unit automotive services provider specializing in express car washes. Operating across Arizona, California, Colorado, and Texas, the company offers various services, including single washes, unlimited monthly memberships, auto detailing, and oil and lube services, aimed at providing convenient and exceptional automotive care to its customers.
