Instructional Design Associate

Job Description
We are seeking a dynamic and detail-oriented Instructional Design Associate to join our team. In this role, you will be responsible for designing, developing, and implementing engaging learning experiences and training materials for employees related to tools and systems. leverages instructional design principles and Learning Management System (LMS) technology to create effective e-learning courses, video content, instructor-led training, and blended learning solutions.
As an instructional Designer within Product and Experience, you will collaborate closely with subject matter experts to gather content and clarify learning objectives, drafts and reviews course materials, and builds interactive modules using e-learning authoring tools. You will be tasked with uploading and managing courses within the LMS, troubleshooting technical issues, and responding to feedback from learners and stakeholders. Regular tasks also include tracking learner progress, analyzing training effectiveness, and making iterative improvements to course content and delivery methods. You will leverage instructional design principles and Learning Management System (LMS) technology to create effective e-learning courses, video content, instructor-led training, and blended learning solutions.
Job responsibilities

• Analyze learning needs and collaborate with subject matter experts to define training objectives.
• Design and develop curriculum, course content, assessments, and multimedia learning materials.
• Build and deploy courses within the organization's LMS, ensuring accessibility and usability.
• Develop and lead live in person or zoom-led training sessions as needed.
• Apply adult learning theories and instructional design best practices to all training materials.
• Evaluate and revise existing training programs based on feedback and learning outcomes.
• Create storyboards, scripts, and prototypes for e-learning modules.
• Manage multiple projects and deadlines, ensuring timely delivery of training solutions.
• Track and report on learner progress and training effectiveness using LMS analytics.
• Stay current with trends in instructional design, e-learning, and educational technology.

Required qualifications, capabilities, and skills

• Bachelor's degree in Instructional Design, Education, Human Resources, Communication or related field
• 3+ years of experience in instructional design or e-learning development.
• Proficiency with LMS platforms (e.g., Allego, Lessonly, Degreed).
• Experience with e-learning authoring tools (e.g., Articulate Storyline, Adobe Creative Cloud, Camtasia).
• Strong written and verbal communication skills.
• Experience working with partners in product and design teams.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of adult learning principles and instructional design models (e.g., ADDIE, Bloom's Taxonomy)

Preferred qualifications, capabilities, and skills

• Masters Degree

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.