Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.
We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we'll shape the future of skill-building and professional growth.
Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we're not just a team; we're a movement in one of the most exciting times in tech.
At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.
Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!
ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.
What You'll Do
The Instruction Department Specialist is responsible for providing advanced operational and technical support for students, instructors, and staff to ensure exceptional learning experiences and efficient processes. Reporting to the VP of Academics, this role bridges the gap between instructional teams, content design, technical support, scheduling, career services and compliance. The specialist works independently with little to no oversight. The Specialist leverages technical expertise, instructional design, problem-solving skills, and process improvement initiatives to enhance content, service quality, reduce attrition, and optimize workflows.
What You'll Need (Requirements)• Associate degree (Bachelor’s preferred) .
• 3–5 years of experience in an educational operations, instructional support, or learning
management role (preferably in vocational training, or IT training learning environments).
• Proven experience supporting instructors, academic operations, or online/hybrid learning programs.
• Demonstrated success in data management and reporting using systems such as Salesforce,
SharePoint, or Learning Management Systems (e.g., Canvas, Moodle, Blackboard).
• Experience in vocational, IT, or certification-based education environments (e.g., CompTIA,
Microsoft, Cisco training).
• IT certification in CompTIA (A+, Net+, Sec+).
• Instructional Design certification.
• Familiarity with automation tools or scripts (e.g., AI, Copilot, Einstein, Tableau, Zapier).
• Background in QA, analytics, or instructional design tools (Articulate, Captivate, or similar).
• Knowledge of accreditation and compliance standards in postsecondary education.
Excellent organization and multitasking abilities, with the capacity to manage multiple projects and deadlines independently.
• Strong problem-solving and troubleshooting skills, particularly with technical or process-related issues.
• Demonstrated ability to work cross-functionally with instructors, curriculum developers, compliance, and technical teams.
• Exceptional attention to detail and commitment to maintaining data accuracy and process efficiency.
• Effective written and verbal communication skills for clear documentation, reporting, and professional correspondence.
• Strong proficiency in Microsoft 365 (Excel, SharePoint, Teams) and data management tools.
• Experience with Salesforce, LMS administration, or Power BI/Tableau for data tracking and reporting.
• Working knowledge of workflow automation, system integrations, or QA testing within educational platforms.
• Basic understanding of instructional design principles and course configuration processes.
At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting.
Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
Four weeks of paid parental or medical leave, so you can focus on what matters most.
Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.
401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.
One free course each year after 90 days — advancing your skills is part of the job.
Tuition assistance to support your continued education and professional growth.
Top Skills
