Install Base & Lifecycle Services Product Manager

Title: Install Base & Lifecycle Services Product Manager
Function/Department: Service Management
Reports To: Regional Service Product Sr. Manager

POSITION SUMMARY

Vertiv is seeking an Install Base & Lifecycle Services Product Manager to drive the success and expansion of lifecycle service revenue across our product lines: Thermal, Power, IT Systems, and Infrastructure Solutions.

You will map, analyse, and monetise Vertiv's regional equipment population — identifying replacement windows, modernisation opportunities, and lifecycle service triggers. You will develop and execute the Install Base Penetration strategy, deploy membership or contract plans/programs, and build the sales pipeline from install base analytics.  Reporting to the Head of Service Product Management, this is a high-impact individual contributor role with a clear trajectory into team leadership.

RESPONSIBILITIES

• Install Base Mapping & Data Strategy
  • Own the regional installed base database — build, cleanse, enrich, and maintain equipment records across all product lines
  • Develop install base mapping frameworks showing equipment age, warranty status, service history, and lifecycle position
  • Partner with Sales, CRM, and field teams to close data gaps and improve install base accuracy and coverage
  • Create and maintain install base dashboards to support pipeline visibility and opportunity identification
• Lifecycle Services Go-to-Market
  • Define and package regional lifecycle service offerings: modernisation, retrofit, Li-Ion conversion, fluid management, and equipment refresh
  • Develop lifecycle service bundles aligned with T&M growth initiative revenue targets
  • Create sales enablement tools — lifecycle maps, replacement calculators, ROI models, and customer-facing collateral
  • Coordinate with the Service Product Manager, and Pricing Manager and Commercial on pricing, packaging, and launch readiness
• Opportunity Management & Pipeline Development
  • Build and manage the lifecycle services opportunity pipeline from install base analytics
  • Create opportunity management dashboards for Sales — surfacing equipment due for replacement, contract expiry, and upsell triggers
  • Collaborate with Sales leadership to convert install base insights into qualified service opportunities
  • Report on pipeline health, conversion rates, and revenue contribution from lifecycle services
• Lifecycle Analytics & Replacement Triggers
  • Analyse equipment populations to identify replacement windows, modernisation triggers, and retrofit opportunities
  • Map product populations against lifecycle stages: Commission → Warranty → PM → Replacement → Modernisation → EOL/Obsolescence
  • Develop predictive models for equipment replacement timing based on age, utilisation, failure trends, and obsolescence risk
  • Align lifecycle trigger data with Vertiv's EOL process (EOS, EOP, EOSL, OBS) to proactively position service interventions
• Install Base Penetration 
  • Design and execute the regional Install Base Penetration strategy to increase service attachment on existing equipment populations
  • Deploy structured customer engagement initiatives to gather install base insights that inform program design
  • Track penetration rates, conversion metrics, and coverage rates across market units
• Stakeholder Engagement & Reporting
  • Serve as the regional authority on install base data, lifecycle positioning, and equipment replacement strategy
  • Present lifecycle analytics and penetration metrics to regional and global leadership on a regular cadence
  • Coordinate with global Offering Managers on Sustaining and EOL product transitions to ensure service continuity
  • Deliver quarterly install base health reports with actionable recommendations for Sales and Service leadership

QUALIFICATIONS

Required:

• Bachelor's degree in Engineering, Business, Data Analytics, or a related field
• 7–10 years in service strategy, install base management, lifecycle services, or technical services
• Strong data analytics skills — experience with install base segmentation, lifecycle modelling, and predictive replacement analysis
• Broad product knowledge across at least two of: Thermal, Power (UPS/switchgear), Infrastructure Solutions, or IT Systems
• Understanding of equipment lifecycle stages including warranty, renewal, modernization, retrofit, and EOL/obsolescence
• Experience developing service programs, or install base penetration strategies

Preferred / Nice to Have

• Experience with Vertiv or a comparable OEM service organisation
• Install base management experience with data modelling / analysis
• Experience with Li-Ion conversion programs or equipment modernization and consulting or advisory initiatives

PHYSICAL & ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 50% of working time; and extend hands and arms in any direction.

TIME TRAVEL REQUIRED

55% (regional travel required to support deployments and coordinate across market units in Asia)

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPALS:  Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers