FORCE America, Inc. is looking to fill an opening for a Mechanical/Hydraulic Inside Sales Specialist. This role, located in person at our Savage, MN location, will provide customer support by responding to inquiries, requests for quotes as well as answer basic questions on systems we provide. This person will also build relationships with customers, provide technical support and troubleshooting, negotiates with customers and coordinates with our Outside Sales Team members.
FORCE America provides systems and components to the on-and off-highway mobile markets. FORCE America is 100% employee-owned and has a strong presence in the market for over 70 years. We provide a competitive salary and excellent benefits.
Essential Responsibilities:
- Partner with assigned customer base to provide pricing, availability, and updates on order status.
- Respond to overflow customer inquiries regarding common product lines, current orders, order escalation, and part availability.
- Enter component and sub-assemblies for sales and quotes.
- Administrative support including correspondence of email, fax, and providing return authorizations.
- Maintain a minimum profit margin.
- Complete component pricing and availability inquiries.
- Assist inside sales II, III and outside sales team for research work, small projects and pricing.
- Partner with Outside sales team to coordinate customer service needs for dedicated customer base.
- Other duties as assigned.
Minimum Qualifications:
- High School Diploma or GED.
- 5 years of relevant work experience, preferred.
Strong communication skills, written and verbal, most often over the phone. - Strong sense of urgency and ability to prioritize in order to meet the expectations of the customer.
Detail oriented and the ability to exhibit patience. - Experience and MS applications, Outlook, Excel, Word, and FORCE America ERP.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Job hazards are typical of an office environment.
- There are a variety of physical hazards is the warehouse and assembly area in which there is danger to life, health, or bodily injury, such as proximity to moving mechanical parts, moving equipment, heavy parts, electrical shock, compressed air and exposure to chemicals.
Physical Requirements: The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer contact may result in stressful situations.
- Must be able to go from phone call to phone call quickly and efficiently.
- Work is primarily sedentary in nature. Some physical requirements include sitting, walking, standing, bending, squatting, twisting, lifting, grasping, etc.
- Reaching – extending and pulling the hand(s) and arm(s) in any direction while working with light objects such as employee records.
- Hands and wrists –typing, manipulating computer mouse, and other related activities.
Benefits:
- 100% Employee Owned - ESOP
- Health Insurance (3 plan options)
- 401(k) plan plus Employer 401(k) Matching
- Dental insurance
- Flexible Spending Accounts
- HSA - Health Savings Account
- Paid time off
- Paid Holidays
- Education Reimbursement Program
- Vision insurance
- Accident/Critical Illness Insurance options
- Life Insurance
- And more!
EEO Policy: FORCE America, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Location: 8633 Eagle Creek Pkwy, Savage, MN 55378
Skills Required
- High school diploma or GED
- Five years of relevant work experience
- Strong written and verbal communication skills, especially by phone
- Ability to prioritize tasks and meet customer expectations
- Strong attention to detail and patience
- Experience with Microsoft Outlook, Excel, Word, and FORCE America ERP
- Ability to perform primarily sedentary office work with occasional walking, standing, bending, squatting, twisting, lifting, and grasping
What We Do
FORCE America, Inc. is a 100% employee-owned mobile hydraulics distribution and manufacturing company. We specialize in mobile hydraulic systems, components and replacement parts. Servicing more than 17,000 customers and companies, FORCE America provides systems and components to the on/off highway mobile and agricultural markets, as well as emerging technologies in electrical assemblies, fabrication, vehicle communications and data logging, and liquid solution application. Headquartered in Savage, Minnesota, FORCE America employs more than 450 people across more than a dozen locations including operations in Georgia, Pennsylvania, Texas, Colorado, Illinois, North Carolina, Idaho, North Dakota, Ohio, Utah, Washington, Missouri, Wisconsin, Minnesota, and Iowa.
