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Shining with purpose. Your wellspring for exceptional commercial lighting solutions throughout the Southeast.
The Role
Supports inside sales by assisting customers, manufacturers, and salespeople with product selection, quotations, order entry, shipping updates, technical information, and issue resolution. Maintains accurate customer interaction records and provides service through email, phone, and in-person communication. Requires basic lighting product knowledge, strong problem-solving and math skills, administrative proficiency, and familiarity with Word, Excel, Bluebeam, internet research, and Outlook.
Summary Generated by Built In
Position Summary: Responsible for fostering and maintaining high levels of customer service with our clients, our manufacturers partners, and salespeople. Works under immediate supervision.
Core Technical Knowledge
- Product Literacy: Cross-reference capabilities for major brands like Signify (Philips), Ledvance (Sylvania), and Current (GE).
- Technology Transition: Guides clients from legacy HID, T5, T8, and T12 fluorescent systems to modern LED products.
- Component Matching: Pairs the proper driver or ballast with the exact lamp type for optimum solutions.
- System Metrics: Understands and can explain technical specifications, including color rendering index (CRI), color temperature (CCT), lumens, and voltage compatibility.
- Entry Level Luminaire Competency; Basic knowledge on lighting and fixture selections for specific applications.
Position Responsibilities:
- Competent communication skills via email, telephone or in person
- Ensure customers are satisfied and any resolutions are communicated
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Responsible for all aspects of quotation and support for order entry
- Provides proactive shipping information to customers
- Works to solve customer problems
- Responsible for producing technical information when required
- Responsible for all aspects of customer service
- Other duties as assigned by manager
Essential Skills:
- Requires a high school diploma or equivalent and 1-3 years of experience in the field or in related area.
- Must have problem solving ability
- Must have excellent math skills
- Understanding new information for both current and future problem-solving and decision-making
- Knowledge of principles and processes for providing customer and personal services; this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms and other office procedures and terminolog
- Must be proficient on Word, Excel, Blue Beam, internet research, and Outlook
Skills Required
- High school diploma or equivalent
- 1-3 years of experience in the field or a related area
- Problem-solving ability
- Excellent math skills
- Ability to understand new information for problem-solving and decision-making
- Knowledge of customer service principles and processes
- Knowledge of administrative and clerical procedures, records management, and office systems
- Proficiency with Microsoft Word, Microsoft Excel, Bluebeam, internet research, and Microsoft Outlook
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The Company
What We Do
SESCO exclusively represents outstanding lighting companies that specialize in LED technology, lighting controls, interior & exterior lighting as well as custom & decorative. Our salespeople are trained to provide extraordinary value in specification and design and are trusted to give clients the best product and lighting solutions. Our ability to offer a holistic approach to lighting and controls differentiates us and ensures our clients' success.
