BASIC FUNCTION: Prepare and process all direct residential rental (HS|GSA-RES|DIR) proposals and paperwork accurately with the information required by AFR. Act as a main point of contact on communication, execution and follow up with new and existing direct rental customers.
RESPONSIBILITIES:
•Collaborate with and provide support for the outside sales team. Work together to meet monthlygoals.
•Identify and research potential sales leads.(Document in Salesforce)
•All lead follow-up should be completed via phone within 2 business hours. If the prospect cannot bereached via phone, follow-up with an email. Three attempts to reach the customer are required priorto closing the lead with a reason code in NAV & Salesforce.
•All leads documented in Salesforce daily – phone/email inquiries not requiring a formal quote are tobe documented in Salesforce. Tracking is key to closing ratios, reasons for loss as well as referral sources.
•Coordinate with Operations all requests for inventory and scheduling.
•Communicate rental policies to clients. Manage client expectations with clear and consistent communication.(Document in Salesforce)
•Utilize up-selling opportunities, necessary add-ons, recommending additional or alternate options,adding additional discounts when necessary based on limits set by RSM.
•Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary information to the operations and delivery teams.
•Maintain direct residential rental aging.
•Maintain knowledge of product, policies and specials.
•Detail subject lines when sending emails: Direct Renter – Name – Market
•Copy the outside AE on all emailed communication.
•Link all documents
SKILLS:
• Active listening, persuasion and social perceptiveness skills
• Service orientation, and customer service mindset
• Organization and coordination skills
• Problem solving, judgement and decision-making skills
QualificationsEDUCATION/TRAINING:
Bachelor’s or equivalent experience
EXPERIENCE:
Previous sales and office experience required
BENEFITS:
At AFR we offer a competitive benefits package that includes health, dental, vision, and life insurance, a 401(k) plan with employer matching contributions, and an employee assistance program. Employees also enjoy generous time-off benefits, including paid vacation, personal days, holidays, and sick days.Skills Required
- Bachelor's degree or equivalent experience
- Previous sales and office experience
- Experience using Salesforce for lead and activity tracking
- Experience using NAV (inventory/ERP)
- Strong verbal phone communication and timely follow-up skills
- Customer service, active listening, persuasion, and social perceptiveness skills
- Organization, coordination, problem solving, judgment and decision-making skills
What We Do
Headquartered in Pennsauken, New Jersey, American Furniture Rental is a leading, national furniture rental company. Established in 1975, AFR is an award-winning provider of solutions for every type of furniture rental situation, including residential, home staging, commercial, special event and trade show. With 28 strategic locations across the United States, AFR offers customers a differentiated rental experience through stylish and quality products matched with a commitment to excellence of service.
