Inside Sales Representative

Job Title:         Inside Sales Representative

Department:    Sales                

Reports To:     Sales Manager                  

FLSA Status:   Non-Exempt               

SUMMARY

You will make outbound calls on service invoices and leads not sold in the field and do whatever is necessary to achieve department sales goals. 

Perform and produce based on company core values.

 Uncompromised Customer Service             Unwavering Accountability

 Contagious Positive Culture                                 Collaborative

Utilize the Core Focus of Company

Earning the Right to be Recommended

Core Roles & Responsibilities:

• LMA
• Achieve all Inside Sales Metrics
• Adjust Project Manager pricing to accommodate install Schedule needs
• Create & FBA Inside Sales Process

ESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to the following. 

• Establish customer rapport to sell the right products and services. 
• Develop key client relationships, negotiating and closing deals. 
• Convert lost opportunities to sales from technicians’ invoices and sales representatives’ proposals. (Capture Revenue)
  • From Customers while sales/service are still in home
  • Warm handoff on pending conversions
  • Follow up on quoted work not performed
  • Capture cancelled business
• Get potential customers excited about the company and encourage them to spread the word. 
• Become an expert of your market, know the customer needs.
• Help set aggressive sales plans, propose expansions.
• Regular, predictable, onsite attendance is expected

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

• Conflict Management - Approaches conflict or issues as they arise in a thoughtful manner. Demonstrates effective listening skills and moves forward with steps to resolve.
• Individual Efficiency - Effectively manages time and resources to ensure that individual work is completed efficiently.
• Organization Skills - Scheduling activities and resources (human and non-human) in order to achieve objectives.
• Productivity - Manages workload, works efficiently, meets goals and objectives.
• Teamwork - The ability to work collaboratively with others to achieve organizational goals and objectives.

• Develop a proven track record in sales.
• Develop financial acumen including the ability to determine if a job is profitable and what operational activities affect positive or negative results. 
• Competent in Microsoft Office and the latest sales applications.
• Highly organized with exceptional follow-through abilities. 
• Strong verbal and written communications.
• Good presentation and public speaking skills. 
• Passionate about the company and loves the brand. 
• Familiar with local codes and can speak to company product lines. 
• Outgoing personality that blends well with a fast-paced, goal-driven environment. 
• Highly motivated, flexible, and great attitude on life. 

• Experience in Sales driven industry
• Experience organizing programs and events, personable and energetic, detail oriented, experience with customer service or public relations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  
• The employee may frequently lift and/or move up to 10 pounds, and occasionally lift up to 40 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Typical workweek is eight (8) to ten (10) hour workdays five (5) days per week with some weekend work, as well as early and/or late weekday meetings with staff personnel as needed.   
• This position may deal with aggressive personalities in a highly competitive industry and will be stressful. 
• This position will require working indoors.
• The noise level in the work environment is usually moderate.