MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Inside Sales Representative in the Durham, NC area to support our fast-growing Data division.
MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
WHAT YOU WILL BE DOING:
- Qualify leads by understanding customer needs and determining potential fit for our solutions.
- Build and maintain positive relationships with customers and prospects.
- Learn our product portfolio and communicate key features and benefits to customers.
- Assist customers in identifying communication and technology solutions that meet their business needs.
- Prepare and provide quotes under the guidance of the sales team.
- Accurately enter customer, quote, and opportunity information into the CRM system.
- Track activities, maintain detailed notes, and follow up on sales opportunities in a timely manner.
- Coordinate with internal teams to support order processing, customer onboarding, and successful deployments.
- Ensure a positive customer experience through proactive communication and follow-up.
- Stay informed about industry trends, competitive products, and market developments.
- Meet activity goals related to prospecting, lead generation, and customer outreach.
- Demonstrate a willingness to learn, take initiative, and grow within a sales-focused
- environment.
WHAT YOU WILL BRING TO THE TEAM:
- 0-2 years of sales, customer service, or sales support experience preferred.
- Familiarity with CRM systems is a plus; experience with NetSuite is preferred but not required.
- Interest in telecommunications, electronics, or technology products.
- Experience with B2B sales or customer interactions is a plus.
- Comfortable making outbound calls to customers and prospects.
- Strong communication and interpersonal skills, both verbal and written.
- Basic to intermediate proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Detail-oriented with the ability to manage multiple tasks and priorities.
- Strong organizational and time management skills.
- Willingness to learn product features and effectively communicate their benefits to customers.
- Self-motivated, team-oriented, and eager to grow in a sales environment.
The physical environment requires the employee to work inside.
While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed.
Travel as necessary to support company and customer needs.
DIRECT REPORTS:
No Direct Reports
WHO WE ARE:
Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.
WHAT WE BELIEVE:
We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.
NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”
#LI-AH1 #LI-Onsite
Skills Required
- 0-2 years of sales, customer service, or sales support experience
- Familiarity with CRM systems
- NetSuite experience
- Interest in telecommunications, electronics, or technology products
- B2B sales or customer interaction experience
- Ability to make outbound calls to customers and prospects
- Strong verbal and written communication skills
- Basic to intermediate proficiency with Microsoft Office, including Outlook, Excel, and Word
- Ability to manage multiple tasks and priorities
- Strong organizational and time management skills
- Willingness to learn product features and communicate their benefits
- Self-motivated and team-oriented
What We Do
We believe every workplace should be safe, secure, and efficient. As trusted advisors, we deliver integrated communication, connectivity, and security solutions with a Service First mindset – driven by a team that cares deeply about our customers and each other. Why MCA? At MCA, we help solve critical communication, connectivity, and security challenges with turnkey, integrated system solutions—from two-way radios and in-building wireless to video surveillance, access control, and more. MCA is built from over 50 companies with deep technical expertise and strong local roots. And we’re still growing—expanding our capabilities, our reach, and our team. Our 100+ Solution Centers bring together sales, installation, service, and customer operations teams to deliver seamless, nationwide support. Guided by our Service First value, we don’t just connect the wires and walk away—we provide customized solutions backed by deep expertise and lifecycle support. How can we help you?
