What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.
At our Plansee site in Franklin, USA, we specialize in transforming semi-finished molybdenum and tungsten products into complex components—leveraging decades of precision manufacturing and engineering excellence.
Join a highly motivated team in Franklin, USA, where local expertise meets the global knowledge and values of the Plansee Group.
Position type: Exempt
RESPONSIBILITIES
- Order and Quote Management and Entry: Oversee accurate and timely entry of customer orders in the SAP ERP system, ensuring all specifications and requirements are captured correctly
- Cross-Functional Collaboration: Interface with Sales, R&D, Engineering, Estimating, Quality, Logistics, and Production teams to align on customer requirements, resolve issues, and ensure project success.
- Contract Reviews: Lead compliance culture by conducting thorough reviews of contracts and ensure compliance with customer expectations, company capabilities, export control requirements (e.g., ITAR, DPAS), identify and highlight potential risks.
- Customer Communication: Act as the primary contact for customer orders, manage customer requests, and ensure changes are effectively communicated and implemented with internal teams via SAP and PLM systems.
- Sales Support: Provide support to sales managers by assisting with inquiry reviews and quotation processes, ensure timely and accurate responses to customer inquiries.
- Customer Engagement: Build and maintain strong relationships with aerospace and defense customers, addressing inquiries and ensuring high levels of customer satisfaction (CSI KPI)
- Documentation and Reporting: Maintain high accuracy of project records in SAP ERP, PLM, and file systems, provide status reports to internal and external stakeholders, and ensure all documentation complies with industry standards and regulations, including export control requirements.
QUALIFICATIONS
- 5+ years of customer service experience in a business environment - preferably manufacturing
- Strong verbal and written communication skills.
- Excellent organizational and time management skills
- Ability to read drawings and understanding customer specifications.
- Dependable, positive attitude, ability to work independently and in fast paced environment
- Attentive to detail, multitasker, energetic, and forward thinking.
- Demonstrates an initiative for success and must be self-motivated
- Knowledge of SAP/S4 or similar operating system is a plus but will train.
- Background in materials or metal industry is a plus but will train.
- Willingness to travel occasionally (up to 10%) for customer visits, trade shows, and to Plansee global sites
- Due to ITAR requirements, applicants must be authorized to access export-controlled information without a license; US Citizen or Permanent resident
BENEFITS
- Medical - 90% paid for with 100% reimbursement on deductible
- Dental
- Vision
- Flexible spending accounts
- Company paid life and disability insurance
- 401 K w/ company match
- Time off Benefits
- Pay range: $55,000-$70,000 + Bonus plan
Equal Employment Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Recruitment Team | u[email protected]
Plansee USA LLC
Skills Required
- 5+ years of customer service experience in a business environment, preferably in aerospace or defense
- Strong verbal and written communication skills
- Excellent organizational and time management skills
- Ability to read drawings and understand customer specifications
- Ability to work independently in a fast-paced environment
- Detail-oriented, able to multitask, energetic, and forward-thinking
- Self-motivated and demonstrates initiative for success
- Willingness to travel occasionally, up to 10%
- Authorized to access export-controlled information without a license; must be a U.S. citizen or permanent resident
- Knowledge of SAP or SAP S/4HANA or a similar operating system
- Background in materials or the metal industry
What We Do
The Plansee Group We specialize in the processing of molybdenum and tungsten. Ceratizit processes tungsten carbide into tools. Plansee processes molybdenum and tungsten metals into semifinished products and components. The supply of our key raw materials molybdenum and tungsten is also guaranteed. Global Tungsten & Powders supplies tungsten and tungsten carbide powder both to the Plansee Group as well as to external customers. Molymet supplies molybdenum powder
.png)
