Thermal Dynamics is looking for an Inside Sales Representative to own our inbound sales. You'll be the first person customers reach when they call about steam traps, valves, pumps, and related equipment. You'll quote, close, and see orders through to the customer. This role works closely with our outside sales team and our order entry coordinator, but the customers and deals you bring in are yours.
- Answer inbound sales calls, emails, and web inquiries, and qualify what the customer needs
- Build quotes for products and standard service work using our CRM and pricing guidelines
- Follow up on open quotes and close sales with new and existing smaller accounts
- Manage your own pipeline in CRM and keep deal records accurate
- Recommend replacement parts, upgrades, and service opportunities based on customer needs
- Coordinate with order entry, purchasing, and the shop to confirm lead times and delivery
- Work with manufacturers and distributors on pricing and availability
- Hand off larger opportunities to outside sales and support them as needed
Requirements
Required
- 2+ years of inside sales, counter sales, or customer-facing technical sales experience
- Comfortable reading product specifications and asking the right technical questions
- Strong phone and written communication skills
- Experience working in a CRM or order management system
- Organized, self-directed, and comfortable managing a pipeline without being reminded
Preferred
- Experience with industrial products: steam, valves, pumps, motors, controls, or process equipment
- Familiarity with food and beverage, winery, dairy, or power generation customers
- Experience with Zoho CRM or Zoho Books
- Bilingual English/Spanish
Benefits
- $25.00–$32.00 per hour, based on experience
- Commission on sales you originate and close (plan details provided at offer)
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation days and holidays.
- Professional development opportunities and support for continuing education.
Skills Required
- 2+ years of inside sales, counter sales, or customer-facing technical sales experience
- Ability to read product specifications and ask appropriate technical questions
- Strong phone and written communication skills
- Experience working in a CRM or order management system
- Organized, self-directed, and comfortable managing a sales pipeline independently
- Experience with industrial products such as steam, valves, pumps, motors, controls, or process equipment
- Familiarity with food and beverage, winery, dairy, or power generation customers
- Experience with Zoho CRM or Zoho Books
- Bilingual English and Spanish
What We Do
Thermal Dynamics, Inc. is a veteran-owned California industrial process equipment company serving plants across the Western United States. It sells, designs, installs, repairs, and maintains steam, valve, pump, turbine, heat-exchanger, and automation systems. The company combines authorized equipment distribution with licensed contracting, in-house engineering, field services, and machine-shop capabilities for food and beverage, wineries, power generation, and manufacturing customers throughout the region.
