Othram gives law enforcement agencies access to advanced DNA testing and forensic tools that can help identify unknown individuals, generate leads, and solve difficult cases.
Our team brings together forensic science, DNA analysis, genetic genealogy, software, and investigative expertise in one connected system. Othram works with federal partners, agencies in nearly every U.S. state, and investigators around the world. Our technology connects with the world’s largest DNA database of people who have consented to forensic genetic genealogy matching.
About the RoleAs an Inside Sales Representative you will work to develop new leads with a focus on converting prospects into Othram customers, helping to ensure a smooth sales process. You will demonstrate excellent customer service and professionalism with customers. The Inside Sales Representative is a full-time position located on-site at Othram’s headquarters in the Woodlands, TX. If you are a proactive, client-focused professional who thrives in a fast-paced, mission-focused environment, this role is for you.
What You Get to Do Every DayIdentify and document key stakeholders (influencers, champions, decision-makers) within accounts.
Conduct follow-up calls and consultations to advance opportunities through the sales pipeline.
Maintain accurate records of all activities and KPIs in Salesforce CRM.
Collaborate with Account Management and Customer Success teams to transition new accounts post-sale.
Forecast and report revenue performance for your territory.
Manage and track incoming case submissions from new accounts generated through outbound prospecting and outreach.
Drive revenue by ensuring account submission goals are achieved consistently.
Maintain deep knowledge of Othram’s offerings and uncover new opportunities via discovery.
Excellent verbal and written communication skills.
1–2 years in sales, customer success, or client support roles.
Onsite availability at Othram HQ in The Woodlands, TX.
Proficiency with CRM tools (preferably Salesforce) for documentation and pipeline management.
Strong understanding of performance-based sales and revenue generation.
Self-motivated and adaptable; able to work independently and within a team in a fast-paced environment.
Familiarity or willingness to learn about DNA analysis and forensic workflows.
Experience working with law enforcement agencies in a consulting or support capacity.
Key Client Contact: Be the primary point of contact for law enforcement agencies throughout the new client acquisition lifecycle.
Industry Leadership: Represent Othram, a unique organization integrating lab services, advanced technology, and forensic tools.
Meaningful Client Relationships: Build and nurture relationships with clients, ensuring they feel like active participants in solving cases.
Impact-Driven Role: Enable law enforcement to access the most advanced forensic tools available, driving real-world impact.
Competitive salary and benefits package
Flexible, unlimited PTO
Opportunities for professional growth within a mission-focused organization
Work in a collaborative and innovative environment at the forefront of science and technology
At Othram, you’ll work with talented people using science and technology to answer difficult questions and advance justice. The work is challenging, meaningful, and built to make a lasting impact. If you’re curious, driven, and motivated by an important mission, you may find your place here.
Othram is an Equal Opportunity Employer. We believe different backgrounds, experiences, perspectives, and ideas lead to better science, better products, and better outcomes.
Othram is based in The Woodlands, TX. Unless otherwise stated, we prioritize candidates who can commit to being in our office daily.
Skills Required
- Excellent verbal and written communication skills
- 1-2 years of experience in sales, customer success, or client support
- Availability to work on-site at Othram headquarters in The Woodlands, Texas
- Proficiency with CRM tools, preferably Salesforce, for documentation and pipeline management
- Strong understanding of performance-based sales and revenue generation
- Self-motivated and adaptable, with the ability to work independently and as part of a team in a fast-paced environment
- Familiarity with, or willingness to learn about, DNA analysis and forensic workflows
- Experience working with law enforcement agencies in a consulting or support capacity
What We Do
Othram enables human identification from difficult evidence such as touch DNA, rootless hair, and decades-old bones. We specialize in "unsolvable" cold cases.
