Inside Sales Representative

Posted 2 Days Ago
Be an Early Applicant
Grand Rapids, MI, USA
In-Office
50K-65K
Mid level
Retail • Industrial
The Role
Manage inbound customer inquiries, prepare technical B2B quotes, coordinate with vendors and outside sales, maintain CRM/ERP data, mentor junior reps, and deliver product recommendations for industrial applications.
Summary Generated by Built In

Description

State Supply Company is a trusted leader in industrial distribution, providing high-quality products and solutions to customers across Michigan and beyond. We pride ourselves on exceptional service, deep product knowledge, and a commitment to helping our customers succeed.


Join a high-impact sales team where your technical expertise truly matters. This is an outstanding opportunity for an experienced inside sales professional with a background in power transmission, fluid power, or industrial products to play a key role in driving our continued growth.

We’re looking for a technically minded, customer-focused professional who thrives in a collaborative environment. This role goes beyond transactional selling—you’ll leverage your mechanical aptitude and product knowledge to deliver real solutions, support complex applications, and build long-term partnerships with customers.

The ideal candidate brings strong communication skills, the ability to quickly retain and apply technical information, and a proactive, problem-solving mindset. You’ll work closely with a seasoned sales team, contributing to strategic growth while establishing yourself as a trusted advisor to customers across a variety of industrial applications.

Essential Responsibilities: 

  • Quoting process: Prepare and manage quotes for industrial parts, equipment, and solutions with speed and accuracy.
  • Customer interaction: Respond to inbound calls and emails, provide product recommendations, pricing, and order information.
  • Vendor coordination: Communicate with manufacturers and suppliers to obtain pricing, availability, and lead times.
  • Team leadership: Support and mentor junior inside sales reps; coordinate with outside sales on major accounts and opportunities.
  • CRM & ERP: Maintain accurate customer and quote data using internal systems (experience with Epicor products a plus).
  • Ability to work with minimal supervision.
  • Able to multi-task, set priorities and have a sense of urgency.

Schedule: 

Monday-Friday

8am-5pm


Perks of being a SSC Employee: 

  • Work/Life Balance
  • Paid Time Off/vacation
  • Birthday Paid Time Off
  • Paid Holidays 
  • 401(k) with generous employer match
  • Medical Insurance
  • Dental insurance
  • Vision Insurance
  • Mental Health EAP
  • Employee Events and Raffles

Compensation: Starting at $50k-$65k and will increase depending on candidates experience and industry knowledge. 

Requirements

  • 3 + years of inside sales experience, preferably in industrial distribution (e.g., MRO,  electrical, automation, fluid power, or mechanical products). 
  • Proven experience in generating technical quotes in a B2B environment. 
  • Thorough knowledge of sales principles, methods, practices and techniques
  • Experience in working in a results-oriented, team environment
  • Professional demeanor and excellent communication skills
  • Ability to understand and follow instructions in English.
  • Ability to read and understand technical drawings and diagrams.
  • Math: Ability to add, subtract, multiply, divide, calculate percentages, calculate ratios, interchange fractions & decimal equivalents freely, and perform other simple calculations.
  • Reasoning: Ability to apply common sense/empirical information to customer requests, which lead to quoting and customer orders.
  • Positive attitude.
  • Proficiency with ERP systems and Microsoft Office Suite (outlook, Word, Excel)
  • High School diploma or equivalent is preferred. 
  • Ability to lift 35 pounds.
  • Valid drivers license.

 Preferred Qualifications: 

Experience with Epicor Prophet 21 (P21) strongly preferred.

Experience with Epicor Kinetic or other ERP systems.

Skills Required

  • 3+ years of inside sales experience, preferably in industrial distribution (MRO, electrical, automation, fluid power, or mechanical products).
  • Proven experience generating technical quotes in a B2B environment.
  • Thorough knowledge of sales principles, methods, practices and techniques.
  • Experience working in a results-oriented, team environment.
  • Professional demeanor and excellent communication skills.
  • Ability to understand and follow instructions in English.
  • Ability to read and understand technical drawings and diagrams.
  • Math skills: add, subtract, multiply, divide, percentages, ratios, fractions/decimals.
  • Ability to apply common sense and reasoning to customer requests leading to quotes and orders.
  • Positive attitude and ability to work with minimal supervision; multitask and set priorities.
  • Proficiency with ERP systems and Microsoft Office Suite (Outlook, Word, Excel).
  • Ability to lift 35 pounds.
  • Valid driver’s license.
  • High school diploma or equivalent.
  • Experience with Epicor Prophet 21 (P21).
  • Experience with Epicor Kinetic or other ERP systems.
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The Company
10 Employees
Year Founded: 1945

What We Do

State Supply Company is a wholesale distributor and online retailer of heating, plumbing, and HVAC products for residential, commercial, and industrial applications. Since 1933, the company has provided a wide selection of products from industry-leading brands, supported by a knowledgeable team and an expansive supplier network across the United States to ensure fast delivery at affordable prices.

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