Inside Sales Representative

Federal Resources Corporation (FRC) operates at the forefront of Cybersecurity & Privacy, Intelligence, and Strategic Consulting headquartered in Erie, Pennsylvania. As a mission focused aggregator, FRC designs strategies that ensure data privacy and protection, extended network protection, “zero trust” identity management and threat detection. Not only are we ranked on the annual Inc.5000 Fastest Growing Companies in America, we became officially certified by Great Place to Work, the global authority on workplace culture. Come be a part of a growing and thriving culture here at FRC!

Job Summary

The Inside Sales Representative (ISR) is an internal, entry-mid level role responsible for the growth and development of new business in a defined Federal Territory. While in the role, the ISR will provide the highest level of service and customer satisfaction while maintaining efficiencies in FRC operational processes and procedures. This includes day to day fulfillment of customer calls, quoting activity, order processing and resolving customer service issues. This role requires the desire and ability to learn and understand vendor’s products, how they integrate into various customer enterprise environments and how to articulate that to the customer. 

Primary Responsibilities

• Drive new customer relationships through phone calls

• Work with vendors to obtain pricing and create quotes for customers

• Participate in call and marketing campaigns to generate new business

• Build and develop a pipeline in CRM tool

• Resolve customer satisfaction issues

• Handle any incoming calls from customers with questions or concerns about their accounts with detailed accuracy and courteous service

• Maintain customer information in CRM

• Learn vendor technologies and develop sales around vendor products

• Perform other incidental and related duties as required and assigned

Required Skills and Abilities

• Ability to develop and grow a defined territory

• Ability to understand the vendor’s products, how they integrate into various customer enterprise environments and how to articulate that to the customer

• Strong verbal and written communication skills and relationship development capability

• Ability to deliver value to vendor partners via pipeline development, customer meetings and attainment of sales objectives.

• Willingness to be coached and open to creative feedback to learn new skills.

• Demonstrated project management skills

• Team player able to work with various personalities types to garner the best overall results for the team, the customer and the partner

Required Education and Experience

• BS/BA Degree in business or other related field and 0-2 years of experience and/or training, OR Associate's Degree in related field and 2+ years of experience and/or training, OR

• 3+ years of experience and/or training

• OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to lift 15 pounds at times 

• Located in DC area. Hybrid remote with some in office days and customer meetings.