Description
This position is responsible for ensuring that any customer issues are resolved satisfactorily within the parameters of company policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES include
· Work directly with customers to troubleshoot and identify problems
· Work internally with various departments as necessary to resolve customer issues
· Follow up with customers to ensure al issues are resolved satisfactorily
· Provide support for customers, agents and outside sales representatives
· Cover the Sales Order Entry function as necessary
· Qualify sales opportunities, price and availability checks, sales quoting and outbound sales calls
· Data entry and various administrative support responsibilities
Requirements
· Customer support experience or aptitude
· Electrical technical aptitude
· Professional telephone skills
· Active listening skills
· Customer-centric mindset
· Ability to multi-task, prioritize, switch focus quickly and manage time effectively
· Efficient typing speed
Skills Required
- Customer support experience or aptitude
- Electrical technical aptitude
- Professional telephone skills
- Active listening skills
- Customer-centric mindset
- Ability to multi-task, prioritize, switch focus quickly and manage time effectively
- Efficient typing speed
What We Do
Staco Energy Products Co. is a leading manufacturer of power quality and voltage control solutions, specializing in uninterruptible power supplies (UPS), variable transformers, voltage regulators, active harmonic filters, and power factor correction equipment. Founded in 1937, the company provides tailored electrical power systems for commercial, industrial, utility, and government applications, with a strong focus on serving small to medium enterprises (SMEs).
