Pay: $30-$36 per hour (Actual pay will be based on experience, skills and internal equity)
Location: Springfield, MO
The Role
The Inside Sales Representative 3 (ISR 3) is a senior subject-matter expert who contributes beyond individual execution through mentoring, problem-solving, and process improvement.
ISR 3 team members help elevate the capability and consistency of the entire team.
This role requires strong execution, clear communication, and accurate system work in a fast-paced environment.
About CSI
CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries.
We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.
What You’ll Do
- Serve as a primary point of contact for customers via phone and email
- Prepare, review, and manage quotes and orders within ERP systems
- Proactively manage open orders to ensure delivery, accuracy, and follow-through
- Communicate clearly and early when issues, changes, or risks arise
- Collaborate closely with sales, vendors, and internal teams
- Handle increased complexity, non-standard requests, or higher-risk situations
- Serve as a product, process, or customer-segment resource for others
Education & Training
- High school diploma required; college credits desired; technical/mechanical emphasis. preferred.
Experience
- 6+ years experience in an inside sales support, customer support, order management, or technical customer service, with demonstrated expertise in complex customer situations ,deep product / process knowledge, and experience serving as a resource for others.
- Equivalent experience to progression from ISR 2 may be considered.
- Experience in the hygienic/sanitary process equipment industry, preferred.
Why Join CSI?
- Competitive compensation: $30-$36 per hour.
- Growth-focused, team-oriented culture
- Diverse, high-impact industrial projects
- Strong benefits + career development support
Benefits & Perks
CSI offers a competitive benefits package including:
- Health and wellness benefits
- Paid time off
- Retirement planning options
- Tuition reimbursement and continuing education support
- Opportunities for internal career advancement
- Company lunches, team events, and community volunteer opportunities
Work Environment / Physical Requirements
Our environment emphasizes accountability, respect, teamwork, and continuous learning.
This role is primarily office-based, Monday-Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.
CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.
Equal Opportunity Employer
CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.
Applicants must be authorized to work in the United States. CSI participates in E-Verify.
Skills Required
- High school diploma
- College credits (technical/mechanical emphasis)
- 6+ years experience in inside sales support, customer support, order management, or technical customer service
- Experience preparing, reviewing, and managing quotes and orders within ERP systems
- Experience serving as a resource/mentor for others and contributing to process improvement
- Experience in the hygienic/sanitary process equipment industry
- Authorized to work in the United States (CSI participates in E-Verify)
- Ability to perform light physical activity and lift up to 20 pounds
What We Do
Central States Industrial (CSI) provides design, custom fabrication, and distribution of stainless steel products and components for hygienic processes. Serving the food, dairy, beverage, pharmaceutical, and personal care industries, CSI specializes in sanitary process installation, process piping, and MRO supplies. Their mission is to provide value-added process components and systems that meet the specific needs of their customers.
