Pay: $26-$31 per hour (Actual pay will be based on experience, skills and internal equity)
Location: Springfield, MO
The Role
The Inside Sales Representative 2 (ISR 2) is a senior individual contributor who handles higher-complexity customer interactions and develops deeper product or customer specialization.
ISR 2 team members balance customer needs, internal constraints, and business outcomes while serving as informal resources to others.
This role requires strong execution, clear communication, and accurate system work in a fast-paced environment.
About CSI
CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries.
We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.
What You’ll Do
- Serve as a primary point of contact for customers via phone and email
- Prepare, review, and manage quotes and orders within ERP systems
- Proactively manage open orders to ensure delivery, accuracy, and follow-through
- Communicate clearly and early when issues, changes, or risks arise
- Collaborate closely with sales, vendors, and internal teams
- Handle increased complexity, non-standard requests, or higher-risk situations
Education & Training
- High school diploma required; college credits desired; technical/mechanical emphasis. preferred.
Experience
- 3-7 years experience in an inside sales support, customer support, order management or similar role with increasing complexity.
- Strong candidates will have experience managing more complex quotes, orders, customer requirements, and ERP-based workflows in the same or a similar industry.
- Equivalent experience to progression from ISR 1 may be considered.
- Experience in the hygienic/sanitary process equipment industry, preferred.
Why Join CSI?
- Competitive compensation: $26-$31 per hour.
- Growth-focused, team-oriented culture
- Diverse, high-impact industrial projects
- Strong benefits + career development support
Benefits & Perks
CSI offers a competitive benefits package including:
- Health and wellness benefits
- Paid time off
- Retirement planning options
- Tuition reimbursement and continuing education support
- Opportunities for internal career advancement
- Company lunches, team events, and community volunteer opportunities
Work Environment / Physical Requirements
Our environment emphasizes accountability, respect, teamwork, and continuous learning.
This role is primarily office-based, Monday-Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.
CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.
Equal Opportunity Employer
CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.
Applicants must be authorized to work in the United States. CSI participates in E-Verify.
Skills Required
- High school diploma
- College credits (technical/mechanical emphasis)
- 3-7 years experience in inside sales support, customer support, order management or similar role
- Experience preparing, reviewing, and managing quotes and orders within ERP systems
- Experience managing complex quotes, orders, customer requirements, and ERP-based workflows
- Experience in hygienic/sanitary process equipment industry
- Authorized to work in the United States (employer participates in E-Verify)
- Strong execution, clear communication, and accurate system work
- Ability to perform light physical activity, including standing, bending, and lifting up to 20 pounds
What We Do
Central States Industrial (CSI) provides design, custom fabrication, and distribution of stainless steel products and components for hygienic processes. Serving the food, dairy, beverage, pharmaceutical, and personal care industries, CSI specializes in sanitary process installation, process piping, and MRO supplies. Their mission is to provide value-added process components and systems that meet the specific needs of their customers.
