The Role
The Inside Sales Rep engages with customers through various channels, manages sales orders, and collaborates with teams to support business growth and sales efficiency.
Summary Generated by Built In
Are you passionate about building relationships, driving results, and delivering exceptional customer experiences? Serigraph is looking for an Inside Sales Representative to join our dynamic team.
In this role, you’ll be the voice of our brand—connecting with customers, managing sales orders, and ensuring seamless coordination across teams to support business growth. If you thrive in a fast-paced, collaborative environment and are motivated by achieving goals while providing outstanding service, we’d love to hear from you.
Inside Sales Rep Responsibilities -
- Engage with customers via phone, email, and digital channels to drive sales and support business growth.
- Process and manage customer orders, ensuring accuracy and timely fulfillment.
- Maintain accurate records in CRM systems and track key sales metrics to support overall sales efficiency.
- Collaborate with outside sales, development, operations, and accounting to ensure seamless order processing and accurate billing/invoicing. Identify opportunities for upselling and cross-selling to maximize revenue potential.
- Maintain strong client relationships by providing exceptional service and addressing inquiries efficiently.
- Assist in implementing and refining sales strategies to optimize performance.
- Contribute to process improvements to streamline workflows and enhance efficiency.
- Work closely with the Inside Sales Manager to achieve and exceed individual and team sales targets.
- Ensure a customer-focused approach, delivering high service and responsiveness.
What we are looking for in an Inside Sales Rep -
- Experience in inside sales, customer service, or a related role.
- Strong communication skills with the ability to engage customers effectively.
- Detail-oriented with strong organizational and problem-solving skills.
- Ability to work collaboratively across sales, account management, operations, and accounting teams.
- Proficiency in CRM systems, Microsoft Office Suite (Excel, Word, Outlook), and sales reporting tools.
- Results-driven mindset with a focus on meeting and exceeding sales targets.
- High school diploma or equivalent.
Preferred Qualifications of an Inside Sales Rep -
- Associate or bachelor’s degree preferred.
- Experience in a fast-paced, sales-driven environment.
- Strong background in order management and CRM utilization.
- Knowledge of sales processes, lead management, and customer engagement strategies.
- Ability to multitask and prioritize tasks effectively.
- Experience in the printing industry—wide-format, digital, offset, and dye sublimation.
At Serigraph, success is about more than results—it’s about how we achieve them together. We’re looking for individuals who live our values, embrace accountability, and are eager to grow in a culture of continuous improvement.
If you’re ready to make an impact, collaborate with great people, and help drive our business forward, we invite you to apply today. Join us in delivering exceptional service, building lasting relationships, and achieving success—together.
Apply now and bring your drive to Serigraph.
Skills Required
- Experience in inside sales, customer service, or a related role
- Strong communication skills
- Detail-oriented with strong organizational and problem-solving skills
- Proficiency in CRM systems and Microsoft Office Suite
- Results-driven mindset focused on sales targets
- High school diploma or equivalent
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The Company
What We Do
Serigraph is a full-service commercial printer and decorative molder that provides innovative printing, molding, and graphics solutions. They serve various markets including automotive, appliances, medical, and retail, helping customers differentiate their brands through advanced technologies like in-mold labeling and precision die-cutting. Founded in 1949 and headquartered in West Bend, Wisconsin, the company focuses on delivering functional and aesthetic solutions for consumer and industrial products.
