Key Responsibilities:
- Reviews customer requests for U.S. Navy project quotations coordinating with other teams including engineering, planning, purchasing, operations, and quality to develop quotations considering factory capability, factory capacity, and financial results
- Prepares and submits written (verbal where appropriate) quotations for U.S. Navy project customers and representatives in accordance with CIRCOR and customer requirements
- Facilitates initiative-taking customer communications and addressing customer inquiries throughout the duration of the quotation and purchase order acceptance process
- Based on Application Engineer input, recommends product or service enhancements to improve customer's satisfaction and sales potential
- Document sales and marketing activities along with tracking of opportunities
- Additional tasks and responsibilities as assigned
Knowledge, Skills & Abilities:
- Knowledge of Terms and Conditions, FAR/DFAR is necessary
- Strong commitment to process and procedure adherence
- In-depth understanding of concepts and principles in customer service. Able to solve routine and complex problems using information sources provided, or by conceptual and innovative thinking, with or without supervision
- Self-starter, organized, thorough, and meticulous
- Able to plan and prioritize work to meet demanding customer and internal deadlines
- Able to maintain a high level of accuracy producing quality work when working under pressure
- Intermediate data entry skills and is proficient using Microsoft Word, Excel, and Outlook software
Other
- U.S. Citizen
Education & Experience:
- Bachelor of Science degree, preferably in or with appropriate valve, regulator, and fluid mechanics/control related coursework, education, or experience will be considered. Significant work experience can be substituted for educational requirements on a case-by-case basis
- 2-4 years’ technical customer service experience in manufacturing support
- 5 years’ experience in a technical environment. Familiar with standard manufacturing concepts, practices, and procedures
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- U.S. citizenship
- Knowledge of Terms and Conditions, FAR, and DFARS requirements
- Bachelor of Science degree, preferably with valve, regulator, fluid mechanics, or control-related coursework
- Significant work experience may substitute for the educational requirement on a case-by-case basis
- 2-4 years of technical customer service experience in manufacturing support
- 5 years of experience in a technical environment
- Familiarity with standard manufacturing concepts, practices, and procedures
- Intermediate data entry skills
- Proficiency using Microsoft Word, Excel, and Outlook
- Ability to plan and prioritize work, meet deadlines, and maintain accuracy under pressure
CIRCOR International, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CIRCOR International, Inc. and has not been reviewed or approved by CIRCOR International, Inc..
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Healthcare Strength — Health coverage spans medical, prescription, dental, and vision, with telehealth and an EAP included. Feedback suggests insurance is a notable strength within the overall package.
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Retirement Support — A 401(k) with planning/advice is provided, supported by tax-advantaged savings options. Feedback suggests retirement offerings form a meaningful pillar of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include telehealth access, an EAP, and a wellness program with reimbursement. Tuition reimbursement and recognition programs add lifestyle and development value.
CIRCOR International, Inc. Insights
What We Do
CIRCOR International is a global manufacturer specializing in highly engineered, complex, and severe environment products that serve long-term, high growth infrastructure markets, including oil and gas, power generation, industrial, and aerospace & defense. CIRCOR. Excellence in Flow Control.
