Position: Inside Sales Rep Reports To: CSR Manager
Duties/Responsibilities:
Sell general maintenance packages
Work with customers to find what they want, create solutions and ensure a smooth sales process
Upsell customers to enhance their product experience.
Provide product information to customers and identify opportunities to sell/upsell
Develop and build profitable, long-term customer relationships
Contact previous customers and answer incoming calls of potential customers
Meet sales targets each month
Perform other duties as assigned
Compensation:
Hourly $18.00 - $22.00, + Commission
Education and Experience:Requires a high school diploma and/or equivalent. Previous sales experience preferred but willing to train.
Work HoursThis is a non-exempt position. Work hours to be determined. Overtime may occur depending on the need of the business.
Skills and Qualifications
Excellent communication skills including active listening. Strong written and verbal communication skills. Ability to prioritize tasks according to importance in a fast-paced environment. Must have excellent attention to detail, documentation skills and be able to perform duties with high level of accuracy. Proficient with Microsoft Office applications, specifically MS Word and Excel. Excellent phone manner.
Work Environment:
Office like work environment
Physical Requirements:Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.
Supervisory Responsibility
None. All questionable matters are referred to Supervisor.
Travel
Travel is not required at this time.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Employee signature below constitutes employee’s understanding of the requirements, essential functions and duties for the position. Employees certify that they are able to perform the essential functions of this position with or without reasonable accommodation.
QualificationsCompetencies
Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment.
Education and Experience
Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.
Skills Required
- High school diploma or equivalent
- Previous sales experience
- Previous customer service experience
- Proficient with Microsoft Office (Word and Excel)
- Excellent written and verbal communication skills and active listening
- Excellent phone manner and service-oriented customer resolution skills
- Ability to prioritize tasks in a fast-paced environment and strong attention to detail
- Ability to lift up to 15 pounds
What We Do
Brennan Heating & Air Conditioning LLC is a professional mechanical systems contractor that has served Western Washington residents since 1987. The company specializes in a wide range of home comfort and electrical solutions, including the installation, repair, and maintenance of furnaces, air conditioners, heat pumps, and water heaters, along with indoor air quality products and electrical panel upgrades to keep homes comfortable year-round.
