Inside Sales – HPC Cosmetics (Shelton, CT)

Business Unit: Health & Personal Care – Cosmetics, etc.

Job Location: 2 Corporate Drive, Shelton, Connecticut

Job Status: Exempt Full-time Salary Employee

Reports to: Business Manager HPC – The Americas

POSITION OVERVIEW:

The Inside Sales position develops customer relationships and sales opportunities for CellMark’s HPC Dept. The position focuses primarily on cosmetic and personal care ingredients, with limited support for other Health and Personal Care inside sales business. Employee will use CellMark’s IFS system to support department’s sales and customer follow-up.

This position reports directly to Business Manager HPC – The Americas, who sets work priorities. Inside sales remains the principal responsibility, with IFS and order support secondary to the department’s sales activities.

INSIDE SALES RESPONSIBILITIES:

· Develop business with prospective and existing customers through telephone, email, and virtual meetings, working with HPC Business Manager and other related Product Managers.

· Identify customer needs, promote appropriate cosmetic and personal care ingredients, and refer technical questions to the relevant Product Manager or supplier.

· Prepare quotations within approved pricing and commercial terms, follow up on open quotations, and help convert inquiries into orders.

· Coordinate sample requests and follow up on delivery, formulation evaluations, and customer feedback to advance sales opportunities.

· Assist with sourcing by identifying potential suppliers and gathering pricing, availability, lead times, and product information for review.

· Maintain accurate customer contacts, sales opportunities, follow-up actions, and activity reports in the department’s CRM or sales systems.

· Participate in sales calls and occasional customer meetings, trade shows, and product training; help carry out agreed sales development plans.

· Provide limited inside sales support for other Health and Personal Care customers and opportunities as assigned by HPC Business Manager, maintaining the Cosmetic Dept as the priority.

IFS AND DEPT SALES SUPPORT:

· Learn and use IFS to enter and update relevant sales and purchase orders, customer and product records, and new part numbers for the Cosmetic Dept.

· Check stock availability, lead times, and order status in IFS to support quotations, customer commitments, and sales follow-up.

· Follow up on supplier confirmations and delivery dates and coordinate order issues with Product Managers and the appropriate operations or logistics colleagues.

· Help organize product and sales documents, including Safety Data Sheets and Certificates of Analysis, in response to customer requests.

· Coordinate customer invoicing, payment, or credit questions with Accounting staff, as needed, to support assigned sales business.

QUALIFICATIONS:

· Bachelor’s degree in business, sales and marketing, supply chain management, chemistry, or a related field preferred.

· Three (3) years of relevant experience in inside sales, sales support, or customer service within chemical distribution, ingredients, or a comparable business.

· Experience with cosmetic or personal care ingredients preferred, with the ability to learn product applications and communicate clearly with customers and suppliers.

· Ability and willingness to learn CellMark’s IFS system. Prior IFS or other ERP experience is helpful but not required; familiarity with CRM or sales reporting tools is preferred.

· Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint, with strong written and verbal communication skills and a professional telephone manner.

· Strong organization, attention to detail, and follow-through; able to prioritize competing deadlines, resolve problems, and work independently and across teams.

PERFORMANCE EXPECTATIONS:

Success will be measured primarily by sales development, customer engagement, timely quotation and sample follow-up, and growth in assigned business. Supporting expectations include proficiency in IFS, accurate sales records, and timely customer updates. HPC Business Manager will set goals and priorities.

COMPENSATION / BENEFITS:

CellMark offers competitive compensation based on experience, a highly desirable benefits package, and opportunity to grow with the business.

CellMark is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.