Inside Sales Executive

Description

Inside Sales Executive 

Location: AICA Orthopedics Headquarters - Marietta, GA 

Company: AICA Orthopedics 

Position Impact 

AICA Orthopedics is hiring multiple Inside Sales Executives for our Marietta, GA contact center. Due to continued growth across our 21-location network, we are expanding our contact center team and have several openings available immediately. This is a full-time, inbound inside sales role — conversion-driven, metrics-driven, and built for a results-oriented sales professional. 

Every inbound call is a qualified lead — someone who has already been in an accident, is already in pain, and is already looking for care. Your job is to convert that call into a scheduled appointment. Our best performers listen carefully, build trust quickly, handle objections professionally, and guide every conversation to a committed next step. Empathy is the method; conversion is the goal. 

Base pay: $22.00 - $28.00/hr. Top performers earn $65,000 - $75,000 annually. If you have a track record of hitting conversion targets in inside sales, healthcare sales, medical intake, or a high-volume contact center, we want to hear from you. 

What You'll Do 

Convert Inbound Leads: 

• Handle 50-75 inbound calls daily from accident victims, injury patients, and legal offices coordinating care on a patient's behalf — a consistent, manageable volume designed to support quality conversations 
• Conduct thorough intake conversations that build trust, uncover patient needs, and guide every qualified caller toward a scheduled appointment 
• Meet or exceed daily and weekly conversion targets in a metrics-driven environment with clear expectations 

Operate with Precision: 

• Document every interaction accurately and completely in NextGen and Salesforce, including all communications with legal offices coordinating care on behalf of PI patients — data integrity is essential to team performance 
• Handle calls involving sensitive situations — injury, pain, ongoing legal matters — with composure and professionalism 

What Success Looks Like 

• Inbound call-to-appointment conversion at or above team benchmark — this is the primary metric 
• Patient satisfaction scores reflecting a high-quality intake experience 
• Clean, complete CRM documentation on every contact 

Who You Are 

This role is designed for a professional who takes their sales career seriously and thrives in a structured, metrics-driven environment. The right candidate: 

• Brings a genuine competitive drive and tracks their own performance with ownership and pride 
• Is skilled at guiding conversations toward a clear outcome — professionally and without pressure 
• Balances speed and accuracy — high call volume requires both efficiency and attention to detail 
• Handles emotionally sensitive conversations with composure and professionalism 
• Thrives with clear targets, regular feedback, and real accountability 
• Is motivated by performance-based compensation and wants their earnings to reflect their results 

Qualifications 

Required: 

• 2+ years in a conversion-driven inside sales, healthcare sales, medical intake, insurance sales, legal intake, or contact center sales role — with a demonstrated track record of meeting or exceeding outcome-based targets 
• Proven track record of meeting or exceeding conversion targets or appointment goals 
• Exceptional phone presence — warm and confident, able to guide a call to a decision without being pushy 
• Proficiency with CRM and EMR systems; Salesforce and NextGen preferred 
• Able to handle emotionally sensitive calls involving injury, pain, or legal matters with composure 

Preferred: 

• Background in personal injury, medical intake, healthcare sales, legal intake, or insurance sales 
• Experience in a high-volume contact center, call center, or inside sales environment 
• Familiarity with Salesforce CRM or NextGen EMR 
• Bilingual Spanish/English 

Job Type: Full-time | Location: Marietta, GA (on-site) | Schedule: Monday - Friday 

Compensation & Benefits 

• Base: $22.00 - $28.00/hr, commensurate with experience 
• Performance bonus tied to conversion metrics — top performers earn $65,000 - $75,000 annually 
• Full benefits: medical, dental, vision, 401(k), PTO 
• Structured 90-day onboarding program with weekly on-site trainings alongside the full sales organization — designed to set you up for success from day one 
• Clear advancement path: Senior Inside Sales Executive, Team Lead, Supervisor — or transition to Outside Sales for reps who want to take their skills into the field 
• 21-location network across metro Atlanta and growing 

About AICA Orthopedics 

For 25 years, AICA Orthopedics has been the trusted destination for auto accident and injury patients across metro Atlanta. With 21 locations and a multidisciplinary team of orthopedic surgeons, neurologists, chiropractors, and physical therapists, we deliver coordinated, comprehensive care under one roof. We are a growing team of 400+ professionals committed to exceptional patient outcomes. 

Apply Now: In your application, tell us about a time you converted a hesitant caller into a confirmed appointment. 

Requirements

 Required: 

• 2+ years in a conversion-driven inside sales, healthcare sales, medical intake, insurance sales, legal intake, or contact center sales role — with a demonstrated track record of meeting or exceeding outcome-based targets 
• Proven track record of meeting or exceeding conversion targets or appointment goals 
• Exceptional phone presence — warm and confident, able to guide a call to a decision without being pushy 
• Proficiency with CRM and EMR systems; Salesforce and NextGen preferred 
• Able to handle emotionally sensitive calls involving injury, pain, or legal matters with composure 

Preferred: 

• Background in personal injury, medical intake, healthcare sales, legal intake, or insurance sales 
• Experience in a high-volume contact center, call center, or inside sales environment 
• Familiarity with Salesforce CRM or NextGen EMR 
• Bilingual Spanish/English