Inside Sales Enrollment Coordinator, Intermediate (Plan Based Enroller)

Your Role 

The Blue Shield of California IFP Direct Sales Team are responsible for assisting clients with plan selection and enrollment with on and off exchange medical, dental and vision products. The  Inside Sales Enrollment Coordinator, Intermediate (Plan Based Enroller) position will report to the Senior Manager, Direct Sales. In this role you will assist with the on-exchange enrollments for the sales agents, Evershield sales retention strategies, administrative sales team support and other duties as assigned or able to complete.   

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work 

In this role, you will: 

• Support the day-to-day operations of the Sales team by providing the following phone-based sales support services: Telephonic enrollments, sales incentives, administrative sales support, and outbound Evershield retention efforts. 
• Ensure applications are complete and accurate before staging into appropriate systems.
• Onboarding new members to establish a relationship with Blue Shield of California. 
• Display strong computer aptitude and working knowledge of systems and business processes. 
• Provide other administrative support as required to accommodate new business needs. 
• Ability to work under limited supervision and follow direction from management and senior level team members.

Your Knowledge and Experience

• Requires a minimum of 3 years of experience. 
• Requires basic job knowledge of systems and procedures obtained through prior work experience or education. 
• Requires prior Plan Based Enroller experience with enrolling applicants on CalHeers with Covered California.

About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. 

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. 

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!  

Our Values: 

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.