Description
Inside Sales Coordinator -Tiger Sanitation
Company Overview
Tiger Sanitation is a leading provider of waste management and sanitation services, committed to delivering exceptional customer service and sustainable solutions. We are seeking a motivated Inside Sales Coordinator to join our dynamic team and support our sales efforts.
Job Summary
The Inside Sales Coordinator will play a key role in supporting the sales team by coordinating sales activities and ensuring seamless communication with clients. This position requires strong organizational skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.
Key Responsibilities
- Task Management: Check tasks throughout the day to ensure timely completion and prioritization.
- Agreement Processing: Set up signed agreements as they come in throughout the day and review agreements for accuracy before approval.
- Prospect and Account Setup: Set up prospect accounts quoted online, reach out for follow-up, and establish new accounts as needed, including entering delivery tickets.
- Service Scheduling: Use CRM to determine the best service day for new accounts and geocode as needed.
- Quoting and Customer Interaction: Quote services based on customer needs, handle inbound call requests, and respond to customer requests via email or phone as needed.
- Follow-Up Communications: Make outbound calls and send emails to follow up on customer questions, offer re-signed contracts at lower rates, and address past-due invoices.
- Customer Retention: Use probing questions to determine reasons for customer cancellations, attempt to save accounts, and key in resigns.
- issue Resolution: De-escalate customer concerns related to rate increases or service issues, addressing escalations promptly.
- Proactive Account Management: Be proactive with re-signs and rate reductions, running reports to identify customers eligible for re-signs or rate reductions.
- Service Coordination: Manage changes in service levels, multi-point pickups (MPUs), service requests, bulk pick-ups, and weight tickets.
- Documentation and Billing: Handle Certificates of Insurance (COI), invoices, and billing concerns, and prepare info sheets as needed.
Requirements
Qualifications
Education: High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, or a related field preferred.
- Experience: 1-2 years of experience in sales support, customer service, or a related role; experience in the waste management industry is a plus.
- skills:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Navusoft,) and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Customer-focused with a positive, professional demeanor.
Other Requirements: Ability to adapt to a fast-paced environment and handle multiple priorities effectively. Work Environment
Work Environment
- Location: Office-based with potential for hybrid work arrangements.
- Hours: Full-time, Monday through Friday.
- Benefits: Competitive salary, health insurance, paid time off, and opportunities for professional development.
Tiger Sanitation is an equal opportunity employer and values diversity in the workplace.
Skills Required
- High school diploma or equivalent
- Associate or bachelor's degree in business, marketing, or a related field
- 1-2 years of experience in sales support, customer service, or a related role
- Experience in the waste management industry
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in CRM software, such as Salesforce, HubSpot, or Navusoft
- Proficiency in Microsoft Office Suite
- Ability to work independently and as part of a team
- Customer-focused and professional demeanor
- Ability to adapt to a fast-paced environment and handle multiple priorities
What We Do
Tiger Sanitation is a locally owned and operated waste and recycling company based in San Antonio, Texas. They provide comprehensive waste management solutions, including residential curbside trash and recycling collection, commercial hauling, and roll-off containers for construction and cleanup projects. As a family-owned business, they also offer portable storage solutions, focusing on reliability and sustainability throughout South Central Texas.
