This position is on a base annual salary + commission plan. Base Salary is dependent on experience.
DCG ONE is one of the largest privately held marketing service providers in the country. Based in Seattle, with locations in NYC and Maryland, we help companies deliver their brand worldwide through creative, print, and fulfillment services.
ABOUT THE ROLE
The Inside Sales position at DCG ONE is responsible for maintaining, enhancing, and growing relationships with clients across both established and new accounts.
We are seeking a candidate who can proactively consult with clients on best practices, identify opportunities for improvement, and collaborate closely with our internal account support teams. While our service offering is expansive, this role will focus largely on print production solutions.
If you have sales experience, excel in relationship management, and are looking to join a rapidly growing company, we invite you to apply!
BENEFITS
- Paid Time Off
- Medical, Dental, Vision
- Life/AD&D Insurance
- 401(k) with matching
- Accident Insurance
- FSA, HSA
- 9 Paid Holidays
- Monthly Cookie Days!
RESPONSIBILITIES
- Exercise a high degree of discretion to successfully manage relationships with multiple customers and business units.
- Participate in customer strategic business reviews.
- Develop and deliver project pricing.
- Direct and participate in project management.
- Demonstrate technical aptitude by being able to respond to customer’s technical inquiries regarding service or by being able to locate to the proper channel or resource.
- Act as a subject matter expert on custom product features for accounts.
- Conduct regular scheduled customer meetings as appropriate for each account.
- Build and establish lasting relationships and achieve trusted status with the customers to help them realize their definition of success.
- Play a transactional role in the invoicing process, process quotes, POs, invoices, etc.
- Report regularly on KPIs including product adoption, revenue growth, etc.
- Update accounts and contact records for accounts to ensure accurate reporting.
- Identify areas for improvement in the customer experience both in our product and processes.
- Interface with other departments through written and verbal communications to handle customer situations, problems, and questions.
- Perform quality checks through-out production process as needed.
- Distribute all necessary paperwork to the appropriate departments.
- Coordinate any mid-stream production changes with production leads and update all necessary paperwork.
- Reconciles & bills all orders in a timely fashion to support invoicing.
- Performs other duties as assigned.
QUALIFICATIONS
- At least five (5) years of experience in sales or project management
- Some level of knowledge of print production (1-2 years minimum)
- Experience in the broader marketing industry is preferred.
ESSENTIAL ABILITIES
- Problem Solving/Analysis
- Results Driven
- Customer/Client Focus
- Strong Written and Oral Communication Skills
- Initiative
- Organizational Skills
- Collaboration and Teamwork Orientation
- Learning Orientation
- Flexibility
PHYSICAL REQUIREMENTS
- Prolonged sitting and extensive data entry and typing
- Minimal lifting of office equipment and supplies
- May be required to frequently lift up to 30 lbs
- Hand dexterity and strength
- Flexibility in work hours may be required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT
This position is predominantly held in a clerical environment but will need to work also on the production floor in an industrial warehouse setting.
- This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
DCG ONE does not tolerate discrimination of any type and offers equal employment opportunity to all qualified persons without regard to race, color, religion, sex, natural origin, age, disability or medical condition, sexual orientation, marital status, veteran status or any other considerations made unlawful by Federal, State or local laws. We believe in providing eligible and qualified employees with opportunities to advance. DCG ONE is an at-will employer.
Skills Required
- At least five (5) years of experience in sales or project management
- Some level of knowledge of print production (1-2 years minimum)
- Experience in the broader marketing industry
What We Do
DCG ONE (Direct Connect Group LLC) is a full-service creative experience agency that integrates strategy, design, print, and production to connect brands with audiences. They employ a holistic, audience-first approach to marketing, specializing in print production, web-based solutions, and integrated campaigns across digital and tangible touchpoints, including direct mail and fulfillment services.
