ADI Global Distribution now have the opportunity for a Inside Sales Associate to join the ADI team at our Crayford Store. This role will be working Monday-to-Friday and offers excellent, long-term opportunities to build a career within the electronic security industry.
As an Inside Sales Associate, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team as well as the Store manager in stimulating sales and achieving sales targets collaboratively as part of a team.
JOB DUTIES:
- Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
- Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners.
- Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
- Assist in executing store business plans and marketing strategies to drive revenue and profitability.
- Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
- Deliver products to customers across the region, ensuring timely and accurate service.
- Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
- Support onboarding campaigns and marketing activities via direct mail, email, social media, and trade shows.
- Maintain accurate CRM data to provide visibility on business progress and customer relationships.
- Collaborate with internal teams to align business initiatives and deliver end-to-end product solutions through comprehensive product knowledge.
YOU MUST HAVE:
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
- Ability to multi-task and sell over the phone as well as face to face
- Excellent communication skills
WE VALUE:
- Prior sales and industry experience, ideally within wholesale distribution or trade counter environments
- Strong interpersonal and relationship-building skills
- Comfortable working independently and as part of a team
- Confident communicating with customers by phone, offering advice and identifying upselling opportunities
- Experience using CRM systems to manage customer data and sales pipelines
- Ability to analyse sales performance and adapt strategies accordingly
- Skilled in remote presentations and product demonstrations via Teams, Zoom, etc.
- Problem-solving mindset with proven ability to manage client and executive relationships
Quick to learn and apply product knowledge to deliver tailored solutions
WHAT'S IN IT FOR YOU
- Stable permanent role Monday to Friday.
- Base Salary & Sales Incentives
- Great work environment
- Quarterly bonus scheme
- Excellent company benefits & pension contribution
- Genuine opportunities for progression
- Opportunity to work for a forward-thinking global brand
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About Us
ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.
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ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business.
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Skills Required
- Prior sales or customer service experience
- Ability to sell over the phone and face to face
- Excellent communication skills
- Sales experience in a trades, wholesale, or retail environment
- Strong interpersonal and relationship-building skills
- Ability to work independently and as part of a team
- Experience using CRM systems to manage customer data and sales pipelines
- Ability to analyze sales performance and adapt strategies
- Experience with remote presentations and product demonstrations using Teams or Zoom
- Problem-solving skills and ability to manage client and executive relationships
- Ability to learn and apply product knowledge
What We Do
For more than 25 years, ADI Global Distribution has been the leading security and low-voltage distributor professionals rely on. Our industry solutions enable dealers and integrators to operate more efficiently and offer reliable services. Through our partnership with more than 700 leading suppliers, ADI offers the industry's largest product selection. With more than 350 thousand products in-stock every day available in 195 stocking locations across 17 countries and online through our Digital Branch, our customers can access the newest technologies and solutions at the best prices year-round. ADI provides the services, solutions, and support you need to help your business grow and save you time and labor on every project. Our customers depend on ADI for system design support, device programming, and in-person and digital training opportunities
