Inside Sales Associate Team Lead

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Responsibilities:

Drives sales performance / market share by managing an assigned customer portfolio /segment (Up to ~400 accounts or part thereof) via regular remote contact (Voice, Chat, Text & Email) building, negotiating and executing customer business plans. Motivate and Lead a team of two Inside Sales Associates (ISA) as per the essential functions and role objectives.

•Executing business plans and driving achievement of sales targets for assigned customers over the phone and virtually by utilizing remote sales applications.

•Researches, reviews and evaluates customer information to identify value /potential aligning with country strategy

•Executes contact plans with consultative selling approach

-Develops and applies understanding of customer organization and networks to reach key decision makers and influencers to drive optimal contact method and content

-Applies right person at right time with right message following right frequency strategy

-Adapting and optimizing approach and communications style during sales calls, responding appropriately to customer needs.

-Deploys and uses approved marketing and sales promotional materials and programs

-Uses expert knowledge of Alcon and competitor products’ features to support sound clinical and business discussions

•Engages in contract renewals, as needed

•Generates leads on “Marlö” for Digital team

•Records activities in the CRM system according to instructions

•Maintains, reviews and actions performance data to drive performance

•Works within Integrity and Compliance policies and all other company policies

•Lead ISAs, and provides direction in order to carry out tasks and achieve KPI’s

•Provides guidance and prioritization for team

Education: Bachelor’s degree in relevant field Business/Marketing preferred

Experiences and Skills:

1-year Sales (by telephone)

Proven target driven sales experience in a B2B environment

Multi-channel selling experience (M)

Communication Skills (H)

Ability to build rapport and demonstrate sensitivity and awareness to other people (M)

Organisational Skills (H)

Problem solving abilities (M)

Self-starter, team player, results oriented (H)

Adaptable/flexible (H)

Customer focus (H)

Ability to read sales data and interpret trends (M)

Why join Alcon?

- Join a global leader with a rich history of innovation and excellence in eye care.

- Be part of a collaborative and supportive team culture that values diversity and inclusion.

- Enjoy a competitive compensation package and opportunities for career advancement.

- Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

If you're ready to take the next step in your career and lead a dynamic team towards success, we want to hear from you! Apply now and join us in shaping the future of eye care at Alcon.

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