Description
Location: Charleston, SC
Job Type: Full-Time
Schedule: Monday-Thursday 7:00 AM-5:00 PM, Friday 7:00 AM-3:00 PM | No Nights | No Weekends
Join a Family-Owned & Operated Company Serving Charleston Since 1941
Southern Lumber & Millwork is a third-generation, family-owned and operated building materials supplier serving contractors, builders, remodelers, and homeowners throughout Charleston and the South Carolina Lowcountry. We're looking for a friendly, customer-focused Inside Sales Associate to join our retail sales team. If you enjoy helping customers, building relationships, solving problems, and working in a fast-paced environment, we'd love to meet you.
This role is ideal for someone who enjoys working with people every day. You'll assist customers in person, over the phone, and through email while helping them purchase lumber, building materials, moulding, and other products. Many of our customers are repeat contractors and homeowners, so exceptional customer service and relationship building are key to success.
Bilingual English and Spanish communication skills are strongly preferred to best serve all of our customers.
At Southern Lumber, we believe people make the difference. We provide the training, support, and long-term career opportunities to help you succeed.
- Welcome and assist walk-in customers with their building material needs.
- Build lasting relationships with contractors, builders, remodelers, and homeowners.
- Help customers select products and place purchase orders.
- Answer customer questions about products, pricing, inventory, and availability.
- Process payments, returns, and account inquiries accurately.
- Respond to customer inquiries by phone and email.
- Enter and maintain customer orders and records.
- Coordinate with our yard, shipping, receiving, and sales teams to ensure accurate and timely order fulfillment.
- Resolve customer concerns professionally while delivering outstanding customer service.
- Maintain a clean, organized, and welcoming retail sales environment.
- Represent The Southern Difference through exceptional customer care.
Preferred Qualifications
- Bilingual in English and Spanish.
- Strong customer service and communication skills.
- Retail sales, inside sales, or customer service experience preferred.
- Experience in building materials, hardware, construction, or home improvement is a plus, but not required.
- Comfortable using computers and learning new software.
- Highly organized with strong attention to detail.
- Positive attitude and willingness to learn.
- Ability to multitask in a fast-paced environment.
At Southern Lumber, we're looking for people whose values align with ours:
- Honesty & Integrity
- Attention to Detail
- Loyal & Hardworking
- Family Oriented & Team Player
- Humble
- Family-owned and operated since 1941
- Monday-Friday schedule with nights and weekends off
- Health, dental, and vision insurance
- Stable, long-term career opportunities
- Supportive team environment
- Paid training and ongoing development
- Competitive pay based on experience
- Work with loyal, repeat customers throughout the Charleston area
We're proud of our culture and hope this will be your last career move.
Local candidates only.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance and other opt in programs
- Paid Time Off
- Profit Sharing
- Employee Discount
Apply directly through our Paylocity Careers page: https://recruiting.paylocity.com/recruiting/jobs/All/3d2b522f-2192-4090-8cfc-66ad4e035d14/Southern-Lumber-and-Millwork-Corp
Skills Required
- Bilingual English and Spanish communication skills
- Strong customer service and communication skills
- Retail sales, inside sales, or customer service experience
- Experience in building materials, hardware, construction, or home improvement
- Comfortable using computers and learning new software
- Highly organized with strong attention to detail
- Positive attitude and willingness to learn
- Ability to multitask in a fast-paced environment
- Local candidates only (Charleston area)
What We Do
Southern Lumber and Millwork Corp is a family-owned and operated lumberyard based in Charleston, SC, with over 80 years of experience. They specialize in providing high-quality building materials, windows, and doors, as well as custom millwork pieces including gates, brackets, and stair railings. Dedicated to serving the SC Lowcountry, they offer a comprehensive catalog of products to meet diverse custom home construction and renovation needs.
