Syracuse Thermal Products, a division of Cummins-Wagner, is seeking an experienced Inside Sales & Applications Specialist to join our team in East Syracuse, New York. Cummins-Wagner Company, Inc. is a 100% employee-owned company and a leader in the distribution and service of industrial and mechanical equipment.
Syracuse Thermal Products specializes in engineered commercial HVAC, hydronic, steam, heating, cooling, and plumbing equipment. Our product lines include pumps, heat exchangers, boilers, water heaters, tanks, valves, and related commercial and industrial equipment. As an employee-owned company, we offer a unique opportunity for professional growth in a collaborative, customer-focused environment.
Job Title: Inside Sales & Applications Specialist
Department: Inside Sales
Location: East Syracuse, New York
Reports To: Branch Manager
The Inside Sales & Applications Specialist provides technical sales support and exceptional customer service to commercial HVAC, plumbing, and industrial equipment customers. This position serves as a primary point of contact for customer inquiries, quotations, product availability, replacement equipment, and technical assistance.
The ideal candidate possesses strong technical aptitude, excellent communication skills, and experience working with commercial HVAC, hydronic, steam, or plumbing equipment. This role requires the ability to evaluate customer needs, interpret technical information, identify appropriate equipment solutions, and coordinate effectively with manufacturers, suppliers, and internal teams.
Have a minimum of two years of experience in inside sales, customer service, estimating, quotations, order support, or technical support within a business-to-business environment.
Possess strong technical aptitude and the ability to understand mechanical equipment, specifications, product applications, and replacement requirements.
Have experience in commercial HVAC, plumbing, hydronics, industrial equipment, or a related technical industry, preferred.
Demonstrate excellent verbal and written communication skills with a strong customer-service focus.
Possess strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Are proficient in Microsoft Outlook, Word, Excel, and PDF document management.
Have the ability to learn and navigate CRM, ERP, quotation, order-entry, and manufacturer product-selection software.
Can interpret equipment schedules, model numbers, technical literature, submittals, and basic mechanical information.
Are comfortable communicating with contractors, engineers, wholesalers, service technicians, and manufacturers.
Demonstrate initiative, problem-solving abilities, and a willingness to expand their technical knowledge.
Work effectively both independently and collaboratively with sales, warehouse, and management teams.
Have experience with pumps, boilers, heat exchangers, water heaters, valves, tanks, or aftermarket equipment, preferred.
Must be able to pass background and reference checks, as well as a drug test
Scope of Responsibility:
Respond promptly and professionally to incoming customer calls, emails, quotation requests, product inquiries, and technical support needs.
Evaluate customer requirements and gather necessary technical information to recommend appropriate equipment and replacement solutions.
Prepare accurate quotations for commercial equipment, replacement products, aftermarket parts, accessories, and related materials.
Obtain and communicate product pricing, availability, lead times, specifications, and shipping information.
Assist customers with equipment replacements, product crossovers, discontinued models, and alternative manufacturer options.
Perform basic hydronic pump selections and assist with identifying replacement pumps, motors, seals, impellers, and related components.
Review equipment specifications, drawings, submittals, product literature, and manufacturer selection tools to support customer requests.
Coordinate with manufacturers and suppliers to obtain technical information, product selections, pricing, and order updates.
Collaborate with warehouse personnel and internal sales teams to coordinate orders, shipments, customer pickups, and deliveries.
Maintain accurate records of quotations, customer correspondence, manufacturer responses, and order documentation.
Follow up on outstanding quotations, customer inquiries, and aftermarket sales opportunities.
Assist with resolving order discrepancies, shipping concerns, warranty requests, and product returns.
Build and maintain positive working relationships with customers, manufacturers, suppliers, and coworkers.
Identify opportunities for additional equipment sales, replacement products, and customer account development.
Escalate complex technical inquiries or application concerns to manufacturers or senior sales personnel as appropriate.
Maintain a professional, organized, and customer-focused work environment.
Perform all other duties as assigned.
Cummins-Wagner Gives Back to Employees:
- Employee Stock Ownership Program
- Bonus Program
- Tuition and Certification Fee Assistance
- 401k Match
- Flexible Spending Account
- Comprehensive Health Insurance
- Life Insurance
- Short & Long-Term Disability Insurance
Our History:
Founded in 1960 by "Charlie" Cummins and "Chub" Wagner, Cummins-Wagner began as a one-product, two-employee company in a one-room office. Without a well-recognized brand product line, their commitment to customer service was the company's impressive strength. This commitment to customer service allowed the company to grow and attract significant product lines. Recognizing that ownership inspired the dedication that resulted in their customer-driven business's success, they established an ESOP* and sold the company to their employees in 1985.
Today, the company's strength comes from the product lines we represent and from the total dedication of over 250 Employee Owners to the principle of customer satisfaction. We appreciate the value of our impressive team and look forward to welcoming you!
*As an "ESOP" company with 100% of the common stock universally and exclusively owned by the Employee Stock Ownership Trust (ESOT), employees are motivated to work for the long-term success of the company to a degree unmatched by those of our competitors. ESOP companies generally outperform non-ESOP companies. For more information on ESOPs, visit www.esopassociation.org.
Cummins-Wagner Co. Inc. is an Equal Opportunity Employer and does not discriminate based on race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law.
Cummins-Wagner Co. Inc. is a 100% Employee-Owned Company.
Skills Required
- At least two years of experience in inside sales, customer service, estimating, quotations, order support, or technical support in a business-to-business environment
- Strong technical aptitude and ability to understand mechanical equipment, specifications, product applications, and replacement requirements
- Excellent verbal and written communication skills with a customer-service focus
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Proficiency with Microsoft Outlook, Word, Excel, and PDF document management
- Ability to learn and navigate CRM, ERP, quotation, order-entry, and manufacturer product-selection software
- Ability to interpret equipment schedules, model numbers, technical literature, submittals, and basic mechanical information
- Ability to communicate with contractors, engineers, wholesalers, service technicians, and manufacturers
- Initiative, problem-solving ability, and willingness to expand technical knowledge
- Ability to work independently and collaboratively with sales, warehouse, and management teams
- Ability to pass background and reference checks and a drug test
- Experience with commercial HVAC, plumbing, hydronics, industrial equipment, or a related technical industry
- Experience with pumps, boilers, heat exchangers, water heaters, valves, tanks, or aftermarket equipment
What We Do
Cummins-Wagner is a 100% employee-owned distributor and representative of mechanical and industrial equipment. It supplies leading brands of pumps, air compressors, and heat-transfer equipment, and provides engineered application solutions, system design, assembly, installation, maintenance, repair, and other aftermarket services. The company’s mission is to deliver efficient and effective solutions to mechanical-equipment applications through quality products and services for customers, vendors, and employees.
