Join the Alto-Shaam Team
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Whether you're just beginning your career or have years of assembly experience—you've come to the right place. Working at Alto-Shaam means you’re part of a passionate team of people all working together towards one common goal. We want you on our team, because you believe in getting better every day. That kind of continuous improvement is what leads to promotions, pay raises, and company-wide innovation.
Since 1955, Alto-Shaam has pioneered industry-leading foodservice equipment that anticipates and responds to industry needs. Our solutions have helped generations of foodservice professionals enhance their menus while providing a greater return on their investment.
Job DescriptionInside Sales Operations
Prepare quotes for dealers and sales representatives and turn them around quickly.
Support order entry, order status, lead times, and ship-date communication.
Answer product, configuration, and availability questions, and pull in a Regional Sales Manager or our culinary team when a question needs deeper expertise.
Support dealers and Regional Sales Managers in every time zone. Anything that arrives after hours gets answered the same day or first thing the next morning.
Spot larger project opportunities and route them to the Regional Sales Manager who owns that territory.
Ecommerce and Digital Channel Support
Be the named Alto-Shaam contact for the ecommerce dealers who run their own in-house support teams.
Own the flow of accurate product information onto their sites: product page copy, specification sheets, dimensions and utility requirements, images, and comparison data. You will coordinate these packages with our Marketing team.
Audit what is published about our equipment on those sites, find what is out of date or wrong, get it corrected, and confirm the fix.
Answer the product and application questions their support teams and customers raise.
Pull the monthly digital channel summary together: content accuracy, open corrections, stocking depth, and whatever search and conversion data our partners share.
Pricing Policy Compliance
Review authorized reseller sites on a regular schedule to check how our equipment is priced and displayed against Alto-Shaam policy. Document what you find carefully: product, page, screenshot, date, and observation.
Send our standard first notice when something needs correcting, and escalate anything beyond that to your manager. This role works inside a defined framework rather than negotiating outcomes, and we will train you on exactly where the lines are.
Maintain the compliance log and the monthly summary, and help us automate the parts of this that should not be done by hand.
Project and Program Coordination
Keep trackers, action lists, owners, and due dates current for sales programs.
Build meeting agendas, capture decisions, and chase follow-ups to closure.
Help keep our CRM data clean, and support trade show lead capture and routing.
For a candidate to be successful as a Inside Sales and Digital Channel Coordinator they must have:
Two or more years in inside sales, sales operations, customer service, ecommerce, or account coordination. An associate or bachelor’s degree counts in place of experience.
Careful, clear writing. A meaningful part of this job leaves the building in writing, so we will ask you for a short writing sample.
Real comfort with spreadsheets. Lookups, pivot tables, cleaning up messy data, and the instinct to double-check a number before you send it.
Digital fluency. You move around ecommerce sites and product pages easily and you are curious about how people search for and buy things online.
Process discipline. You can follow a documented process consistently, and you speak up when it needs improving.
Composure. You will sometimes talk with people more senior and more assertive than you are. We need someone who can say “let me bring that to my manager” and mean it.
Curiosity about AI and automation. A lot of the monitoring and reporting in this role should get faster every quarter. We want someone who wants to be the reason it does.
For more information about our benefits, job duties, and company values, go to
https://www.alto-shaam.com/en
Skills Required
- Two or more years of experience in inside sales, sales operations, customer service, ecommerce, or account coordination; an associate or bachelor's degree may substitute
- Clear, careful writing skills and ability to provide a writing sample
- Comfort with spreadsheets, including lookups, pivot tables, data cleanup, and accuracy checking
- Digital fluency with ecommerce sites and product pages
- Ability to follow documented processes consistently and identify process improvements
- Composure when communicating with senior or assertive stakeholders
- Curiosity about AI and automation
What We Do
Founded in 1955, Alto-Shaam is the inventor of the original Cook and Hold oven that revolutionized low-heat cooking and the commercial cooking industry. Today, Alto-Shaam features a full line of Cook and Hold ovens, convection ovens, combi ovens, chillers, warming cabinets and drawers, heated buffet and display cabinets, merchandisers, fryers, and rotisseries. Whether you’re preparing haute cuisine in a top restaurant, health-conscious meals in a health care facility, or tater tots in the local school, the equipment must provide a great return on investment for the foodservice program to be successful. At Alto-Shaam, we specialize in creating systems and equipment that are the core of successful and profitable foodservice programs in many different industries. While many Alto-Shaam Cook & Hold ovens still take a little bit of effort and electricity to make an amazing prime rib, many chefs are using this commercial kitchen staple oven for steaks, vegetables, braising short ribs, baking cheesecakes, proofing bread dough or reheating convenience food items. With no flavor carryover, a very small electricity draw, no exterior ventilation needed, the Cook & Hold can work all day, every day, with maximum efficiency.
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