Inside Sales Account Manager-Bloomfield, CT (48172)

Established in 1990, Goosetown Communications is one of the largest mobile voice & wireless enterprise communications companies in the Northeast and United States. Headquartered in Congers, NY with offices in Bloomfield, CT, and Guilford, CT., we provide field communications and services to many of the public safety and commercial users in these areas. These include but are not limited to Police, Fire, County, School Districts, School Buses, and Transportation companies.

Job Summary

We are seeking an inside sales representative to interface with current customers and new prospects through telephone and in-office face-to-face meetings to sell products and services in the Connecticut area.

Primary Responsibilities

• Responsible for regular call frequency with assigned customers to maintain customer relationships and increase sales.
• Manage all expiring lease agreements.
• Manage all expiring maintenance agreements.
• Contact with customers targeted by email initiatives.
• Provide support to outside sales personnel, when necessary.
• Assist with inbound phone orders from new and existing customers.
• Create quotes working with a technician.
• Update our CRM (HubSpot) daily.

Knowledge & Skill Requirements

• 1 to 3 years of proven inside sales experience preferably in wireless communications experience with wireless company or business-to-business sales experience.
• The ability to work independently and as an active member of a team and meet goals under deadlines is essential.
• Proven background providing excellent customer service.
• Strong multitasking, time management, and prioritization skills
• Excellent organizational skills and initiative are preferred.
• Exceptional communication skills (both written and verbal) as well as solid follow-up skills.
• Ability to follow a detailed process.
• Persuasive and goal-oriented
• Self-motivated and directed.
• Energetic, outgoing, and friendly demeanor
• Comfortable calling customers on the telephone and talking to new people.
• Ability to ask the right questions and extract information in conversation.
• Ability to develop, maintain, and nurture relationships with customers.

Education/Certifications

• High School diploma or equivalent.
• Bachelor’s Degree preferred.
• Basic Computer skills including Microsoft Office proficiency (Excel, Word, PowerPoint)
• CRM experience preferred.

Working Conditions

• Ability to work our regular business hours (8 am to 5 pm) and occasionally before or after hours for trade shows and other job-related tasks.
• Primarily located in our office in Bloomfield, CT

Goosetown Enterprises, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. You can find out more by visiting: www.goosetown.com.

5 Core Values of Goosetown Communications:

1.) Do the right thing both for the customer and our company and what is morally and ethically correct.

2.) Exhibit relentless dedication to the company, our team, our mission, and our customers.

3.) Never be satisfied with the quality of your work, or personal and professional development. Always seek improvement and increase your capabilities.

4.) Be an independent problem solver but know when to ask for help and whom to ask. Don’t be afraid to ask. If you don’t know, you don’t know. Make sure you try your best first.

5.) Take extreme ownership of everything you do and that you’re responsible for. If it’s not done, take ownership of it and see it through. Be the change you want to see.