Inside Account Reactivation Specialist

Staples is business to business. You’re what binds us together.

Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

The Account Specialist – Reactivations is responsible for re-engaging customers whose purchasing activity has lapsed. This high-velocity role leverages a prioritized call list to drive customer engagement, manage opportunities through the reactivation funnel, and contribute to overall sales growth and retention goals.

What you’ll be doing:

• Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.
• Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.
• Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.
• Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.
• Manage the sales funnel to close opportunities and achieve reactivation goals.
• Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.
• Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.
• Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership.
• Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.
• Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

What you bring to the table:

• Persuasive communication skills, with an emphasis on active listening.
• Excellent organizational and time management skills.
• A solution-oriented mindset with a focus on results and self-motivation.
• Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base.
• Ability to thrive in a team-oriented sales environment.
• Coachable, with the ability to adapt and incorporate feedback effectively.
• Previous experience with a sales budget and history of exceeding quota, activity metrics, KPIs.

What’s needed- Basic Qualifications:

• 1+ year account management or related experience  
• Previous experience with MS Word, Outlook, Excel, and PowerPoint.
• High school diploma / GED

What’s needed- Preferred Qualifications:

• Bachelor’s degree
• Industry knowledge a plus.
• Experience with business-to-business sales process.
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We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits. 

About UsStaples is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.