Build what’s next for how we work, decide, and deliver. In this role, you will turn bold ideas into practical, scalable capabilities that strengthen outcomes for our customers and our teams. You will guide adoption of artificial intelligence, automation, and data insights to improve organizational effectiveness. You will partner across a highly matrixed organization to prototype quickly, scale what works, and embed strong governance.
As an Innovation and Technology Enablement Lead in the Strategy, Growth and Operations team, you… help us identify the right problems to solve and build technology-enabled solutions that improve efficiency, strengthen decision-making, and support growth. You will work closely with partners across Business Operations to translate business challenges into clear use cases, prototypes, and scalable capabilities. You will bring a builder mindset, combining business acumen and technology fluency to guide adoption of artificial intelligence, automation, and data-driven tools. You will help us foster a culture of experimentation, continuous improvement, and accountability—balancing innovation with sound risk and control practices.
Job responsibilities- Develop and execute a strategy that guides innovation, artificial intelligence adoption, technology enablement, and organizational effectiveness
- Identify opportunities to improve processes, decision-making, and scalability through technology, automation, artificial intelligence, and data-driven solutions
- Lead solution delivery from concept through deployment, including business case development, prototyping, testing, and implementation
- Design and build technology-enabled tools, dashboards, workflows, and automation capabilities that improve business outcomes
- Integrate multiple data sources to generate actionable insights and support strategic recommendations
- Evaluate emerging technologies and pilot new capabilities to assess business applicability and scalability
- Prepare and deliver executive-level presentations, recommendations, and updates for senior leadership
- Guide and develop team members while fostering innovation, experimentation, continuous improvement, and accountability
- minimum 8 years of experience in innovation, technology enablement, digital transformation, analytics, product development, business transformation, or consulting
- Experience translating business problems into practical, scalable technology-enabled solutions
- Experience working with large and diverse datasets to identify trends, opportunities, and actionable insights
- Experience building dashboards, automation solutions, reporting tools, or technology-enabled business solutions
- Experience developing business cases and taking solutions from prototype through implementation
- Experience leading cross-functional initiatives in a matrixed organization
- Experience influencing stakeholders and aligning partners to shared outcomes
- Experience preparing and presenting recommendations to senior leaders
- Knowledge of risk and control principles, including balancing innovation with sound governance
- Experience delivering rapid prototypes and scaling solutions across multiple teams
- Experience supporting artificial intelligence adoption through change management, training, or communications
- Experience defining product roadmaps, success metrics, and operating models for new capabilities
- Experience with process automation and workflow design, including controls-by-design considerations
- Experience partnering with technology, data, and control stakeholders to deliver durable solutions
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Skills Required
- Minimum 8 years of experience in innovation, technology enablement, digital transformation, analytics, product development, business transformation, or consulting
- Experience translating business problems into practical, scalable technology-enabled solutions
- Experience working with large and diverse datasets to identify trends, opportunities, and actionable insights
- Experience building dashboards, automation solutions, reporting tools, or technology-enabled business solutions
- Experience developing business cases and taking solutions from prototype through implementation
- Experience leading cross-functional initiatives in a matrixed organization
- Experience influencing stakeholders and aligning partners to shared outcomes
- Experience preparing and presenting recommendations to senior leaders
- Knowledge of risk and control principles, including balancing innovation with sound governance
- Experience delivering rapid prototypes and scaling solutions across multiple teams
- Experience supporting artificial intelligence adoption through change management, training, or communications
- Experience defining product roadmaps, success metrics, and operating models for new capabilities
- Experience with process automation and workflow design, including controls-by-design considerations
- Experience partnering with technology, data, and control stakeholders to deliver durable solutions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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